A Tangled Web of Intelligent Assistants
Getting them all to cooperate would tap their incredible potential
Speech Technology Can Help Revive Indigenous Languages
Speech-to-speech translation can make education, media, and business more linguistically inclusive.
Digital Assistants and Privacy: Artificial Intelligence Weighs in
AI has some thoughts about whether it knows too much about you
When IVRs Discriminate: A Case Study
What happened when a plaintiff took on a big telecom. The first in a two-part series.
Let’s Take Action Before It’s Too Late
Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?
Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You
Soon it will be de rigueur for every business to have its own IVA.
Speech Technology Is Not Yet Conversational Technology
The industry still lacks tools to support true conversation
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
How Can Speech Technology Help?
Looking at all the ways speech recognition can step up amid the pandemic
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum
Mitigating Bias in Speech Recognition Systems
The fault, dear Siri, is not in our voices, but in our choices
Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
Encountering a Technical Problem? You Too Can Be a Standards Author
Your brilliant new idea might just end up becoming a popular solution
Pandemic Gives a Glimpse of Life with a Disability
The day-to-day just got more complicated for us all
Speech Technology in the Midst of the Coronavirus
This is the time for speech technology—and all online communication technologies—to leap into action
There’s Tech for the Tough Spots
Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.
As Voice Assistants Multiply, When Will We Get a Registry?
VARs can help tame the Wild West of voice assistants
Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
The Dilemma of AI Transparency
Humans are still suspicious of AI, even when we know what we're dealing with
Voice Self-Service Has Become More Popular—and It’s About to Get Much Better
Conversational self-service is moving closer to reality