Real-Time Guidance: Help for Agents and Customers
These AI solutions listen to and understand both sides of the conversation.
The AI Contact Center Is Finally Here
Natively integrated capabilities abound in core contact center functions.
New Omnichannel Offerings Share the Power of NLU
Natural language understanding is enabling a budding omnichannel revolution.
7 Ways to Avoid Code Rework for Language Translation
Code is logical, organized. Unfortunately for developers, language is less so.
Medical Practices Don’t Want to Be Pushed to the Cloud
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.
The Rise (and Risks) of Speech Synthesis Applications
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Conversational Agents Move Toward Interoperability
On the path from garden walls to interoperable open agents.
Analytics Is All the Rage
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Voice Privacy and Security Need Greater Attention
Privacy standards too often overlook voice data.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Move over GUI, Hello SVUI
Conversational AI Is Becoming More Practical
As a spring conference displayed, the technology is improving and the use cases growing.
Conversing with Computers: Where We Are and Where We’re Going
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Making the Case for an Intelligent Virtual Agent
As self-service solutions become more desirable, IVAs find their place.
People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind
Design solutions that eliminate difficulties.
Why Speech Tech Is Key to a Well-Rounded Metaverse
Voice adds an exciting fourth dimension to 3-D virtual worlds.
Deepfakes Raise Ethical Questions
Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.
Speech Technology’s Next Frontier: Developing Countries
Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.
Natural Language Interfaces That Everyone Can Use
Users can differ widely in their ability to express themselves and understand.
Speech Prevailed in a Year of Incredible Turmoil
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.