When Not to Standardize
18 Jan 2023
Not every aspect of voice systems can or needs to be interoperable.
The Accessibility Lessons Learned (And Not Learned) from COVID
18 Jan 2023
Did educational institutions become more inclusive post-pandemic?
Attack of the Smart Bots
06 Dec 2022
AI-powered bots paired with TTS could be used for nefarious purposes.
Voice Cloning: A Breakthrough with Boundless Potential
30 Nov 2022
Get ready for a set of technologies that could revolutionize human communication.
Why Can’t Speech Tech Have a New York Accent?
16 Nov 2022
With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.
Reality Isn’t Sci-Fi—It’s More Startling
19 Oct 2022
Speech tech, like all tech, keeps getting more mind-blowing.
The Brain-Computer Interface: The Frontier of Speech Tech
11 Oct 2022
BCI offers hope for assistive technologies that help people who can no longer articulate speech.
Real-Time Guidance: Help for Agents and Customers
05 Oct 2022
These AI solutions listen to and understand both sides of the conversation.
The AI Contact Center Is Finally Here
28 Sep 2022
Natively integrated capabilities abound in core contact center functions.
New Omnichannel Offerings Share the Power of NLU
20 Sep 2022
Natural language understanding is enabling a budding omnichannel revolution.
7 Ways to Avoid Code Rework for Language Translation
25 Aug 2022
Code is logical, organized. Unfortunately for developers, language is less so.
Medical Practices Don’t Want to Be Pushed to the Cloud
15 Aug 2022
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.
The Rise (and Risks) of Speech Synthesis Applications
04 Aug 2022
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Conversational Agents Move Toward Interoperability
25 Jul 2022
On the path from garden walls to interoperable open agents.
Analytics Is All the Rage
19 Jul 2022
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Voice Privacy and Security Need Greater Attention
19 Jul 2022
Privacy standards too often overlook voice data.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Move over GUI, Hello SVUI
28 Jun 2022
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
Conversing with Computers: Where We Are and Where We’re Going
27 Jun 2022
The AVIOS conference showed how the human-computer connection is rapidly evolving.