People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind
Design solutions that eliminate difficulties.
Why Speech Tech Is Key to a Well-Rounded Metaverse
Voice adds an exciting fourth dimension to 3-D virtual worlds.
Deepfakes Raise Ethical Questions
Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.
Speech Technology’s Next Frontier: Developing Countries
Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.
Natural Language Interfaces That Everyone Can Use
Users can differ widely in their ability to express themselves and understand.
Speech Prevailed in a Year of Incredible Turmoil
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
Enduring AI-Powered Retail Trends for 2022
Digital engagement will continue to enhance retail, both in the store and online.
Real-Time Speech Transcription Spells Out Contact Center Excellence
This former nice-to-have is becoming increasingly critical for agent training.
The Path Ahead (and Behind) for Conversational AI
You have to crawl before you can walk (and talk).
Your Voice Tells All
Speech app developers are finding ways to interpret your feelings and conditions.
Interaction Analytics: What’s Driving Adoption
IA solutions can identify the issues that are preventing good CX.
Poor IVR Will Make Your Customers Talk (Not in a Good Way)
Subpar design is bad for everyone.
NLP and Data Statements: Let’s Speak the Right Language(s)
‘Natural' language processing must not mean ‘English' language processing
Designing a Speech Interface? Learn From Web Design Fails
The annoyances and mistakes on websites can provide valuable lessons.
An Open Letter to Voice Agent Platform Developers
You're at the vanguard of a burgeoning movement.
The Ongoing Effort for Interoperable IVAs
Intelligent virtual assistants now have billions of users. When will they be platform-independent?
Speech and AI: From Tipping Point to Table Stakes
Gone are the days when adding virtual assistants was enough.
Building the Next Generation of ASR: Speech Emotion Recognition Apps
Getting rich real-world data is critical, but it's only half the battle.
Speech Technology's Invaluable Assist
Our extraordinary assistive speech technologies were years in the making.
Are ASR Engines Ready for Machine Translation?
Speech recognition has come a long way, but even minor errors can make a big difference.