When Not to Standardize
Not every aspect of voice systems can or needs to be interoperable.
The Accessibility Lessons Learned (And Not Learned) from COVID
Did educational institutions become more inclusive post-pandemic?
Attack of the Smart Bots
AI-powered bots paired with TTS could be used for nefarious purposes.
Voice Cloning: A Breakthrough with Boundless Potential
Get ready for a set of technologies that could revolutionize human communication.
Why Can’t Speech Tech Have a New York Accent?
With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.
Reality Isn’t Sci-Fi—It’s More Startling
Speech tech, like all tech, keeps getting more mind-blowing.
The Brain-Computer Interface: The Frontier of Speech Tech
BCI offers hope for assistive technologies that help people who can no longer articulate speech.
Real-Time Guidance: Help for Agents and Customers
These AI solutions listen to and understand both sides of the conversation.
The AI Contact Center Is Finally Here
Natively integrated capabilities abound in core contact center functions.
New Omnichannel Offerings Share the Power of NLU
Natural language understanding is enabling a budding omnichannel revolution.
7 Ways to Avoid Code Rework for Language Translation
Code is logical, organized. Unfortunately for developers, language is less so.
Medical Practices Don’t Want to Be Pushed to the Cloud
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.
The Rise (and Risks) of Speech Synthesis Applications
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Conversational Agents Move Toward Interoperability
On the path from garden walls to interoperable open agents.
Analytics Is All the Rage
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Voice Privacy and Security Need Greater Attention
Privacy standards too often overlook voice data.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Move over GUI, Hello SVUI
Conversational AI Is Becoming More Practical
As a spring conference displayed, the technology is improving and the use cases growing.
Conversing with Computers: Where We Are and Where We’re Going
The AVIOS conference showed how the human-computer connection is rapidly evolving.