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Columns

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

Speech Technology Can Help Revive Indigenous Languages

Speech-to-speech translation can make education, media, and business more linguistically inclusive.

Digital Assistants and Privacy: Artificial Intelligence Weighs in

AI has some thoughts about whether it knows too much about you

When IVRs Discriminate: A Case Study

What happened when a plaintiff took on a big telecom. The first in a two-part series.

Let’s Take Action Before It’s Too Late

Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Encountering a Technical Problem? You Too Can Be a Standards Author

Your brilliant new idea might just end up becoming a popular solution

Pandemic Gives a Glimpse of Life with a Disability

The day-to-day just got more complicated for us all

Speech Technology in the Midst of the Coronavirus

This is the time for speech technology—and all online communication technologies—to leap into action

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

The Dilemma of AI Transparency

Humans are still suspicious of AI, even when we know what we're dealing with

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality