Laws Protecting People with Disabilities Won't Work if They're Not Applied
Assessing IVAs: How Do You Determine Which One Is Right for You?
There's still a lack of official standards, but some promising metrics have emerged
The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?
Nuance's enhanced cloud offerings could aid healthcare-focused analytics
Interaction Analytics Bring Real-Time Guidance to Contact Centers
Thanks to AI, the solutions are powering more personalized CX.
Speech Is Up for Any Challenge
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype
The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.
We Need Answers: Conversational Systems and Answer Technology
Digital assistants are getting better all the time, and answer technology needs to keep pace
Speech Emotion Recognition: The Next Step in the User Experience
Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.
Designing a Web Site? Learn from the Speech Business—Please!
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
Self-Service Is the Channel of Choice—When It Works
Companies are not benefiting from the shift in preference as much as they should be
A Tangled Web of Intelligent Assistants
Getting them all to cooperate would tap their incredible potential
Speech Technology Can Help Revive Indigenous Languages
Speech-to-speech translation can make education, media, and business more linguistically inclusive.
Digital Assistants and Privacy: Artificial Intelligence Weighs in
AI has some thoughts about whether it knows too much about you
When IVRs Discriminate: A Case Study
What happened when a plaintiff took on a big telecom. The first in a two-part series.
Let’s Take Action Before It’s Too Late
Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?
Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You
Soon it will be de rigueur for every business to have its own IVA.
Speech Technology Is Not Yet Conversational Technology
The industry still lacks tools to support true conversation
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
How Can Speech Technology Help?
Looking at all the ways speech recognition can step up amid the pandemic
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum