Deepfakes Will Remain a Real Concern
08 Oct 2024
As technology-driven trickery becomes harder to detect, intent looms large.
How AI Is Transforming Self-Service
03 Oct 2024
Customers show a preference for helping themselves when self-service apps are up to it.
Generative AI’s 6 Paradoxes for Customer Service
30 Aug 2024
The tensions and undercurrents in the wake of genAI should be better understood.
From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services
28 Aug 2024
Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.
Speech Technology Is Primed for a Big Leap Forward
14 Aug 2024
Personal assistants? Try personalized assistants.
Mobile Apps Need Better Speech Interfaces
05 Aug 2024
Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.
New Trends in Speech Technology: A Report from the Cutting Edge
05 Aug 2024
Here's the research on which dramatic new capabilities are based.
Medical Diagnosis Applications Are the Frontier of Speech Tech
09 Jul 2024
AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.
Speaking of Speech Tech’s Future, It Suddenly Arrived
02 Jul 2024
Let's not take all of this progress for granted.
The Future Is Bright for the CCaaS Sector
25 Jun 2024
These expanded platforms have altered the WEM competitive landscape.
Post-Retirement, Speech Tech Projects Await
25 Jun 2024
What will I do if I stop working? What won't I do
Case Studies Provide Answers to Real-World Problems
12 Jun 2024
Here's how some of your peers have solved problems similar to yours.
Voice Cloning Using Artificial Intelligence Is a Pandora’s Box
14 May 2024
It is the best of times, it is the worst of times for this powerful technology.
Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes
09 May 2024
Bad data (and actors) can have consequences.
Augmented Reality Is a Therapeutic Game Changer
26 Apr 2024
Users can interact with objects in a safe environment.
Standards for Evaluating Generative AI
17 Apr 2024
Assessing the output of genAI systems is easier said than done.
The Voice Fraud Threat Is Real
01 Apr 2024
"Everyone needs to be concerned about the technology being used for nefarious purposes."
ChatGPT Solves Some Translation Conundrums
01 Apr 2024
Outstanding automatic translation at everyone's fingertips is getting closer.
Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants
19 Mar 2024
Helpful assistants can become even more so thanks to genAI.
Audiovisual Speech Recognition Takes ASR to the Next Level
13 Mar 2024
Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.