Audiovisual Speech Recognition Takes ASR to the Next Level
13 Mar 2024
Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.
Are the Brakes About to Be Applied to Speech-Enabled AI?
07 Mar 2024
AI in the contact center has proved useful, but privacy issues loom.
Making Self-Service More Intelligent
27 Feb 2024
Generative AI is leading to vastly smarter and more capable bots.
From Agent Assist to Employee Assist
22 Feb 2024
Copilot apps are proliferating, and they mean business.
Large Language Models Will Transform Conversational Assistants
14 Feb 2024
Thanks to generative AI, conversational assistants will become everyday helpers.
Generative AI and Speech Technology: Proceed with Caution
27 Dec 2023
With great power comes great responsibility.
A Perfect Storm of Speech Technologies
19 Dec 2023
Now's the time to consider what new applications might be possible.
Automatic Dialogue Replacement Will Translate to Big Profits
05 Dec 2023
Voice-to-voice translation is one of the most potentially lucrative uses for voice cloning technology.
Interoperability Benefits Everyone, So Everyone Should Get Behind It
06 Nov 2023
While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.
Speech System Designers Need to Hold Procedural Memory in Mind
06 Nov 2023
Don't assume all users will be able to follow design updates.
Real-Time Transcription Serves an Immediate Need (or Lots of Them)
19 Oct 2023
Contact centers are seeing all kinds of potential use cases,
The Need for Explainable AI in Speech Technology
06 Oct 2023
As artificial intelligence becomes more widely adopted, it will have to be more responsible.
AI + IA = Great CX
05 Oct 2023
This equation is reinventing the contact center.
Conversational Assistants and Privacy
21 Sep 2023
Guiding principles (and potential issues) for our AI-powered future.
The Future of Dubbing: Automatic Media Voice Translation
21 Aug 2023
Artificial intelligence is ushering in a new era in translation.
The Speech Accessibility Project Could Open Doors, Literally
25 Jul 2023
Dysarthric speech is getting more equal representation in voice algorithms.
With Conversational AI, the Standards Work Heats Up
21 Jul 2023
The W3C has published recent standards that will impact AI-powered speech applications.
Analytics Continues Its Charge Beyond the Phone
14 Jul 2023
Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.
The Contact Center Supervisor Workspace Gets a Makeover
14 Jul 2023
From analytics to Copilot, this desktop is supercharged.
Recognizing Atypical Speech Is ASR’s Achilles’ Heel
22 Jun 2023
Accessibility can't be an afterthought.