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Columns

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

The AI Contact Center Is Finally Here

Natively integrated capabilities abound in core contact center functions.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

7 Ways to Avoid Code Rework for Language Translation

Code is logical, organized. Unfortunately for developers, language is less so.

Medical Practices Don’t Want to Be Pushed to the Cloud

Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.

The Rise (and Risks) of Speech Synthesis Applications

The use cases for synthetic voice abound, but companies will need to guard against malicious actors.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Analytics Is All the Rage

Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.

Voice Privacy and Security Need Greater Attention

Privacy standards too often overlook voice data.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Move over GUI, Hello SVUI

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind

Design solutions that eliminate difficulties.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Deepfakes Raise Ethical Questions

Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.

Speech Technology’s Next Frontier: Developing Countries

Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.

Natural Language Interfaces That Everyone Can Use

Users can differ widely in their ability to express themselves and understand.

Speech Prevailed in a Year of Incredible Turmoil

As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.