Revmo's Voice AI Rollout Yields 71 Percent Conversion and 99.9  Accuracy Across Donato's 174 Stores

Revmo AI introduced its voice ordering technology across 174 Donatos Pizza restaurants nationwide over a few months in mid-2025.

In just the first three months, Donatos handled 301,388 calls, reallocated thousands of labor hours, and measurably improved the guest experience. Other impressive results over that time included the following

• 71 percent order conversion (vs. a 58 percent prior benchmark), equating to more than 26,500 additional orders on the period's 203,516 starts, resulting in a material revenue impact.
• 301,388 calls handled, amounting to more than 13,500 hours of conversation time absorbed by AI, which meant shorter waits, fewer abandonments and a cleaner handoff into production.
• +4 points in call-handled rate.
• 99.9 percent order accuracy.
• 4,840.8 labor hours ;reallocated to store operations.

"Our focus was simple: deliver a better guest experience on the phone and increase order conversions across the system," explained Kevin King, president of Donatos Pizza, in a statement. "Revmo's voice AI for restaurants is natural to talk to, processes payments securely and flows straight into our POS. The AI ordering system rollout to 174 locations has met our expectations on both customer experience and revenue."

"The launch went tremendously, and our teams worked great," added Ben Smith, director of operations development at Donatos, in a statement. "I've done several launches, and this was by far the smoothest and most collaborative one yet. Stores got immediate relief on the phones, and our people could put those minutes back into accuracy checks, speed on the make-line and hospitality."

Post-launch analytics give Donatos granular control of the channel, such as hang-up rates on transfers, a 23-second average ring time when store assistance is required, and a new Conversation Analytics Center that classifies non-order calls by caller intent to tune scripts and staffing.

"Donatos evaluated leading providers and chose Revmo to deliver an exceptional, timely and flexible solution for a multi-location brand," remarke Ryan Louis, CEO of Revmo AI, in a statement.. "Rolling to 174 stores in weeks speaks to the platform's strength and our teams' alignment on quality and scale. We're thrilled to see restaurant automation translate into real conversion gains, accuracy and staffing relief."

Going forward, Donatos is expanding Revmo's coverage by extending Centralized Answering Center usage and additional call-handling categories. The goal is to capture more demand while keeping human agents focused on high-value interactions.