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Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

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The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

The Editors of Speech Technology // 24 Sep 2024

2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.

The Editors of Speech Technology // 24 Sep 2024

2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly

Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.

The Editors of Speech Technology // 24 Sep 2024

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

The Editors of Speech Technology // 24 Sep 2024
Industry Voices
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The Evolution and Importance of Voice Surveillance 

With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security. 

Soniya Bopache // 07 Oct 2024

The CX Industry Must End Impossible Voice Response

With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on SmartCustomerService.com.)

22 Mar 2024

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

13 Feb 2024

Preventing Deepfake Phishing from Leaving Customers on the Hook

Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)

30 Jan 2024
Speech Industry News

Speech Industry Q & A

Columns
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Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

Robin Springer // 08 Oct 2024

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Donna Fluss // 03 Oct 2024

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Kevin Brown // 14 Aug 2024

Making Self-Service More Intelligent

Generative AI is leading to vastly smarter and more capable bots.

Donna Fluss // 27 Feb 2024
Customer Interaction Technologies Companies and Suppliers