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Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: ReadSpeaker Customizes TTS Voice Development

ReadSpeaker, a Dutch company founded in 1999, has operated as a subsidiary of HOYA since 2017. It provides text-to-speech solutions with more than 110 voices in more than 35 languages, but its most significant work has been in the area of customized voice creation.

2022 Speech Industry Award Winner: SoundHound Has Driving Ambitions for Speech

SoundHound, an audio and speech recognition company founded in 2005, has advanced as one of the top providers of in-car voice systems, elevating the automotive voice experience from a legacy command-and-control interface to more intuitive conversational functionalities for drivers and passengers.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

Industry Voices

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

Columns

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Move over GUI, Hello SVUI

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Speech Technology Reports and Research

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Customer Interaction Technologies Companies and Suppliers