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Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

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AI Teaches Avatars How to Talk

Lip sync solutions increase immersion and drive user engagement.

Paul Korzeniowski // 06 Mar 2025

AI Is Rapidly Automating Audio Content Generation

New solutions lower costs and improve voice quality.

Paul Korzeniowski // 05 Feb 2025

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

The Editors of Speech Technology // 24 Sep 2024

2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.

The Editors of Speech Technology // 24 Sep 2024
Industry Voices
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Can Real-Time AI Make Your Contact Center More Compliant or More Vulnerable?

Live AI tools offer significant compliance advantages—if your oversight can keep up.

Neal Keene // 08 Jul 2025

Conversational AI Is Transforming Customer Experience, So Adapt It Now

Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)

Mark Rohan // 28 Jan 2025

The Evolution and Importance of Voice Surveillance 

With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security. 

Soniya Bopache // 07 Oct 2024

The CX Industry Must End Impossible Voice Response

With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on SmartCustomerService.com.)

22 Mar 2024
Speech Industry News

Speech Industry Q & A

Columns
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Let’s Continue to Prioritize Innovation

The next waves of innovation in the speech technology space promise to be more transformative than ever before.

Leonard Klie // 06 Mar 2025

The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

James A. Larson // 19 Mar 2025

OpenAI Was the Biggest Disrupter. Now, That Could Change

Chinese AI lab DeepSeek's open-source large language model immediately sent ripples through the tech world.

Leonard Klie // 04 Mar 2025

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Donna Fluss // 05 Feb 2025
Customer Interaction Technologies Companies and Suppliers