Customer Interaction Technologies

Features

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

Paul Korzeniowski // 12 May 2021

Seniors Increase Use of Assistive Speech Tech

The growing aging population is a market ripe for voice-enabled technologies.

Phillip Britt // 12 May 2021

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The Editors of Speech Technology // 04 Feb 2021

The State of Assistive Technology

Advances bring accessibility to more platforms and devices

Phillip Britt // 04 Feb 2021

Industry Voices

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Rohan Ganeson // 25 May 2021

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

Quinn Agen // 02 Feb 2021

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Richard Kimber // 14 Dec 2020

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Richard Stevenson // 10 Nov 2020

Speech Industry News

Speech Industry Q & A

Columns

Editor's Letter

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Leonard Klie // 12 Apr 2021

Forward Thinking

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Moshe Yudkowsky // 25 Feb 2021

The View from AVIOS

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

William Meisel // 12 Mar 2021

Interact

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Kashyap Kompella // 01 Jul 2019

Speech Technology Reports and Research