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Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

Artificial Intelligence and the Customer Journey

The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Diagnosing Disease with Speech Analytics

It's now possible to detect everything from depression to Parkinson's disease with speech analytics, but privacy concerns are still being dealt with

Industry Voices

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Speech Recognition Just Got Supercharged

Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.

Wake Words Will Soon See a Resurgence

As consumers get more accustomed to using voice interfaces, wake words will become more prominent.

Columns

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Reaching the Reluctant with Speech Technology

I'm not a Luddite, but I am skeptical about the latest shiny new toy. People like me want tech that works for us.

11 Keys to Designing Effective IVAs

Businesses and customers alike can benefit from quick, personalized, intelligent self-service.

Speech Technology Reports and Research

Learn How Structured Data Helps Decision Making!

Sponsored by DefinedCrowd

Learn These Five Building Blocks for CX Success!

Sponsored by Verint

Customer Interaction Technologies Companies and Suppliers