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Retail

As speech technologies become a part of consumers' daily lives, they have begun to expect it in their retail experiences as well. See below for the latest news about companies that offer retailers an opportunity to improve customer service, and create a unique caller experience for their customers.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Vertical Markets Spotlight: Speech in Retail

Purchases and checkouts top the uses for retailers' voice assistants.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

4 Reasons Why Purchasing with Voice is the Future

Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms.

The Rise Of The Voice-Enabled Associate

Speech technology helps retailers deliver on a connected and productive workforce.

Columns

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Enduring AI-Powered Retail Trends for 2022

Digital engagement will continue to enhance retail, both in the store and online.

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

Speech Technology Reports and Research

Active Voice Biometric Authentication - What Is It and How To Use It

Sponsored by LumenVox

Learn More about Contact Center AI!

Sponsored by Observe.AI

How Call Progress Analysis Optimizes Call Routing

Sponsored by LumenVox

Introducing Next Generation Automatic Speech Recognition

Sponsored by LumenVox

Retail Companies and Suppliers