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Retail

As speech technologies become a part of consumers' daily lives, they have begun to expect it in their retail experiences as well. See below for the latest news about companies that offer retailers an opportunity to improve customer service, and create a unique caller experience for their customers.

Features

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

The Challenges of Monetizing Speech Applications

Speech applications are hot, but still provide more value than revenue. We talk to the experts about how to monetize your speech apps, and how value might be just as important as revenue.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

4 Reasons Why Purchasing with Voice is the Future

Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms.

The Rise Of The Voice-Enabled Associate

Speech technology helps retailers deliver on a connected and productive workforce.

Columns

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

AAC Tech Can Help Those with Speech Disabilities Navigate Public Places

Augmentative and alternative communication puts control in the hands of people with speech disabilities, and that should be good for businesses, too

Speech Technology Reports and Research

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Sponsored by NICE Nexidia

A 5-Step Process for Improving Home-based Agent Performance

Sponsored by NICE Nexidia

7 Key Strategies to Meet Increasing Demands in Your Contact Center

Sponsored by LumenVox

Transforming Customer Interactions with RPA

Sponsored by Verint

Retail Companies and Suppliers