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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features
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Sentiment Analysis Moves into Voice Interactions

Advances in AI make sentiment analysis a viable tool for conversational insights.

Phillip Britt // 06 Mar 2025

AI Teaches Avatars How to Talk

Lip sync solutions increase immersion and drive user engagement.

Paul Korzeniowski // 06 Mar 2025

Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

Phillip Britt // 05 Feb 2025

AI Is Rapidly Automating Audio Content Generation

New solutions lower costs and improve voice quality.

Paul Korzeniowski // 05 Feb 2025
Industry Voices
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Can Real-Time AI Make Your Contact Center More Compliant or More Vulnerable?

Live AI tools offer significant compliance advantages—if your oversight can keep up.

Neal Keene // 08 Jul 2025

Hospitality’s New Frontline Risk: AI Voice Fraud

Hospitality businesses are adapting to the rising threat of voice cloning scams by strengthening fraud detection practices and prioritizing real-time intelligence sharing.

Pam Lindemoen // 30 Jun 2025

Voice AI Is Fueling Serious Investment Interest

VCs see exciting opportunities for the technology in the B2C and B2B sectors.

Kashyap Kompella // 23 Jun 2025

Conversational AI Is Transforming Customer Experience, So Adapt It Now

Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)

Mark Rohan // 28 Jan 2025
Speech Industry News

Speech Industry Q & A

Columns
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Let’s Continue to Prioritize Innovation

The next waves of innovation in the speech technology space promise to be more transformative than ever before.

Leonard Klie // 06 Mar 2025

The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

James A. Larson // 19 Mar 2025

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Deborah Dahl // 12 Mar 2025

Connecting With Computers: The Next Breakthrough?

Forget AGI; there's a more realistic benefit to huge AI investments.

William Meisel // 06 Mar 2025
Artificial Intelligence Companies and Suppliers