2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2023 State of Speech Engines

More humanlike speech leads to more intuitive interactions.

The 2023 State of Speech Development Platforms

The quest for open standards will help speech apps' business case.

The 2023 State of Speech Analytics

Growth is set to continue as demand rises and use cases abound.

How to Balance Conversational AI and Privacy

Here's what needs to be in place to ensure quality data gathering but also employee protection when it comes to speech analytics.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Uncover Hidden Gems in Your CX Data with AI by NICE

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Agent Hiring in the Age of AI

Artificial intelligence can help address agent churn before it happens.

When Conversational Assistants Meet: Delegating, Mediating, and Channeling

How can voice assistants be made to cooperate with each other?

Answer Technology: A Necessary Step in Human-Computer Conversation

Digital assistants need to get better at answering user questions to keep the conversation going.

Voice Assistant Technology Struggles with Monetization

Alexa, Siri, and the like are popular but not profitable.