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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

Deepfakes: The Latest Trick of the Tongue

Tips to protect your organization against the growing threat of speech deepfakes.

Voice Biometrics Are Not 100 Percent Foolproof, but Steadily Improving

The technology has holes, but is more efficient than traditional password security.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Speech Engines

Innovation can't be denied, but challenges remain.

Industry Voices

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Using Purpose-Built AI to Manage Consumer Complaints

Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages. 

Columns

Deepfakes Raise Ethical Questions

Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Natural Language Interfaces That Everyone Can Use

Users can differ widely in their ability to express themselves and understand.

Real-Time Speech Transcription Spells Out Contact Center Excellence

This former nice-to-have is becoming increasingly critical for agent training.

Speech Technology Reports and Research

How to Choose the Best Speech-to-Text Engine

Sponsored by Speechmatics

The Ultimate Contact Center KPI Playbook

Sponsored by Observe.AI

Modernize the Customer Experience with Conversational IVR

Sponsored by [24]7.ai

The Ultimate Guide to Speech-to-Text Technology

Sponsored by Speechmatics

Artificial Intelligence Companies and Suppliers