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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

Overcoming Bias Requires an AI Reboot

Biases in artificial intelligence can be mitigated with multiple programmers

Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

Industry Voices

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Transforming Customer Interactions with Conversational Insight

Social Workers and AI: How New Voice Tech Can Save Lives

Artificial intelligence in voice analysis can detect larger behavioral patterns that could indicate an underlying problem.

Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition

The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.

Columns

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

The Dilemma of AI Transparency

Humans are still suspicious of AI, even when we know what we're dealing with

Speech Technology Reports and Research

Analytics Initiatives that Quickly Produce Significant Impacts

Sponsored by Calabrio

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Sponsored by NICE Nexidia

Case Study: Voice AI and EmployBridge

Sponsored by Observe.AI

Learn How Voice AI Helps Mitigate Spikes in Call Volume

Sponsored by Observe.AI

Artificial Intelligence Companies and Suppliers