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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Captioning Sees an Impressive Pace of Progress

Technology advances are making real-time captioning possible, and progress has just begun.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Industry Voices

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Using Purpose-Built AI to Manage Consumer Complaints

Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages. 

Making our Voices Heard: The Growth of Voice Recognition During the Pandemic 

Voice technology has allowed people to stay connected, and the best is yet to come.

Columns

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing

The Ongoing Effort for Interoperable IVAs

Intelligent virtual assistants now have billions of users. When will they be platform-independent?

Building the Next Generation of ASR: Speech Emotion Recognition Apps

Getting rich real-world data is critical, but it's only half the battle.

Speech Technology Reports and Research

Optimize your Virtual Assistant with Automated Conversational Analytics

Sponsored by Spitch

How Deep Learning Speech Recognition Fuels Business Transformation

Sponsored by Deepgram

ASR Engines and Cloud Hosted Platforms

Sponsored by Mod9 Technologies

Chatbots - Search vs. Conversation. Do you know the difference?

Sponsored by Verint

Artificial Intelligence Companies and Suppliers