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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

The Low-Code/No-Code Movement Builds in Speech Technology

Programming speech applications is becoming easier for people outside the IT department.

Accents Still Elude Speech Recognition Systems, But for How Long?

Speech technology vendors are more aware of accent and dialect discrepancies and are working to address them.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: Aural Analytics Makes Speech Vital to Health Care

The U.S. National Institutes of Health this past July awarded a $1.4 million grant to Aural Analytics, a Scottsdale, Ariz., startup that is on the cutting edge of voice biomarker technology.

Industry Voices

How to Balance Conversational AI and Privacy

Here's what needs to be in place to ensure quality data gathering but also employee protection when it comes to speech analytics.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Uncover Hidden Gems in Your CX Data with AI by NICE

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Columns

Why Can’t Speech Tech Have a New York Accent?

With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.

Voice Cloning: A Breakthrough with Boundless Potential

The Brain-Computer Interface: The Frontier of Speech Tech

BCI offers hope for assistive technologies that help people who can no longer articulate speech.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Speech Technology Reports and Research

Active Voice Biometric Authentication - What Is It and How To Use It

Sponsored by LumenVox

Learn More about Contact Center AI!

Sponsored by Observe.AI

How Call Progress Analysis Optimizes Call Routing

Sponsored by LumenVox

Introducing Next Generation Automatic Speech Recognition

Sponsored by LumenVox

Artificial Intelligence Companies and Suppliers