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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

Curbing Speech Data Overreach

More regulation is needed to protect voice data privacy and security, experts agree

Voice Search Sees Business Boost

Companies are starting to use voice search for internal operations, but challenges remain.

Teaching with Speech

Voice technology has infiltrated the learning environment, improving schools for students and educators alike

As Speech Translation Advances, Barriers Continue to Fall

Technology improvements have pushed speech translation out to a smaller world

Industry Voices

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Transforming Customer Interactions with Conversational Insight

Social Workers and AI: How New Voice Tech Can Save Lives

Artificial intelligence in voice analysis can detect larger behavioral patterns that could indicate an underlying problem.

Columns

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Digital Assistants and Privacy: Artificial Intelligence Weighs in

AI has some thoughts about whether it knows too much about you

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Speech Technology Reports and Research

Learn How Structured Data Helps Decision Making!

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Learn These Five Building Blocks for CX Success!

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Artificial Intelligence Companies and Suppliers