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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.

2024 Vertical Market Case Studies: Speech Technology in Healthcare

WellSpan Health delivers exceptional provider and patient experience with Nuance DAX Copilot

2024 Vertical Market Case Studies: Speech Technology in Hospitality

Golden Nugget is handling customer calls with PolyAI virtual assistants.

Industry Voices

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

How Voice Cloning is Transforming Podcasting

The potential of voice duplication and synthetic voices is huge for podcast creators, offering efficiency and lowering the barriers to production and distribution.

What Does Scaling Mean for the Speech-to-Text Industry?

Speech-to-text services have gained accuracy, but scaling will require additional compute power.

How to Balance Conversational AI and Privacy

Here's what needs to be in place to ensure quality data gathering but also employee protection when it comes to speech analytics.

Columns

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

Augmented Reality Is a Therapeutic Game Changer

Users can interact with objects in a safe environment.

Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes

Bad data (and actors) can have consequences.

Speech Technology Reports and Research

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