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Artificial Intelligence

Artificial Intelligence Solutions power machines to copy intelligent human behavior and are in everything--from your smartphone to (maybe) that voice on the other end of the phone. See below for the latest AI news, trends, and solutions.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Engines

Developments come fast in a rapidly changing environment

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Speech Analytics

Technology now looks at more than what the customer said

Industry Voices

Making our Voices Heard: The Growth of Voice Recognition During the Pandemic 

Voice technology has allowed people to stay connected, and the best is yet to come.

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Columns

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Speech Emotion Recognition: The Next Step in the User Experience

Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype

The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.

Speech Technology Reports and Research

Strategies for Advancing Your Customer Engagement Program

Sponsored by NICE Nexidia

What is a voice-activated enterprise?

Sponsored by Verint

Enable Frictionless Interactions with TX!

Sponsored by LumenVox

Enhancing Performance Analytics with AI!

Sponsored by Observe.AI

Artificial Intelligence Companies and Suppliers