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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features
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Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

Erik J. Martin // 05 Nov 2024

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

The Editors of Speech Technology // 24 Sep 2024

Speech Analytics Expands Beyond Voice

AI innovations mean interaction analytics can provide more actionable insights.

Phillip Britt // 05 Aug 2024

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

The Editors of Speech Technology // 12 Jun 2024
Industry Voices
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Bridging Speech and Hearing: How Audiology Advances Are Powering Next-Gen Voice Recognition

Advances in audiology are teaching machines to listen and hear similarly to humans, which can increase the quality of voice recognition and other auditory technology.

Brian Frank // 24 Mar 2026

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)

Samantha Rosendorff // 20 Jan 2026

Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.

Tom Chen // 04 Nov 2025

The Healthcare Industry's Strategic Advantage Is Now Voice AI

Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together. 

Praveen Rangnath // 19 Aug 2025
Speech Industry News

Speech Industry Q & A

Columns
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The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

James A. Larson // 19 Mar 2025

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Deborah Dahl // 12 Mar 2025

Connecting With Computers: The Next Breakthrough?

Forget AGI; there's a more realistic benefit to huge AI investments.

William Meisel // 06 Mar 2025

Laying out a Vision for Agentic Speech Tech

The role of speech technologies in a world of AI agents.

Kashyap Kompella // 27 Feb 2025
Chatbots Companies and Suppliers