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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: Speech in Travel and Hospitality

Post-COVID surge challenges properties.

Vertical Markets Spotlight: Speech in Manufacturing and Distribution

Speech takes inefficiencies out of factory and warehouse operations.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

Industry Voices

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

How to Build the Perfect Chatbot

The right testing considerations can make all the difference when it comes to designing an effective chatbot.

Transforming Customer Interactions with Conversational Insight

Columns

Speech Prevailed in a Year of Incredible Turmoil

As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.

Interaction Analytics: What’s Driving Adoption

IA solutions can identify the issues that are preventing good CX.

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Speech Technology Reports and Research

Improving Speech Recognition Accuracy in Consumer Devices

Sponsored by Kardome

Six must-have components for an ideal IVR system

Sponsored by [24]7.ai

Learn How to Automate your Business with Voice Technology

Sponsored by Deepgram

Why Voice is the New User Experience

Sponsored by Deepgram

Chatbots Companies and Suppliers