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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

Industry Voices

Transforming Customer Interactions with Conversational Insight

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Customer Support Predictions for 2020

Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.

Rethinking Voice in a Digital World

For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.

Columns

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

Speech Technology Reports and Research

Integrating Intelligent Assistants for a Competitive Edge!

Sponsored by Verint

CONVERSATIONAL CX: Building relationships one message at a time

Sponsored by Concentrix

Step-By-Step Guide to Proactive Call Surge Management

Sponsored by Observe.AI

Best Practices in AI from Contact Center Leaders

Sponsored by Observe.AI

Chatbots Companies and Suppliers