GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
13 Feb 2024
Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)
30 Jan 2024
Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.
Rupal Patel //
13 Sep 2022
The future of multilingual support lies with conversational artificial intelligence.
Diego Bartolome //
28 Jun 2022