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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

Industry Voices

How to Build the Perfect Chatbot

The right testing considerations can make all the difference when it comes to designing an effective chatbot.

Transforming Customer Interactions with Conversational Insight

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Customer Support Predictions for 2020

Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.

Columns

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

Speech Technology Reports and Research

Strategies for Advancing Your Customer Engagement Program

Sponsored by NICE Nexidia

What is a voice-activated enterprise?

Sponsored by Verint

Enable Frictionless Interactions with TX!

Sponsored by LumenVox

Enhancing Performance Analytics with AI!

Sponsored by Observe.AI

Chatbots Companies and Suppliers