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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

Industry Voices

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

How to Build the Perfect Chatbot

The right testing considerations can make all the difference when it comes to designing an effective chatbot.

Transforming Customer Interactions with Conversational Insight

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Columns

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Speech Technology Reports and Research

Voice Biometrics for Agent / Caller Identification and Verification

Sponsored by Spitch

Omnichannel Virtual Assistant and Using Conversational Analytics in the Discovery Phase

Sponsored by Spitch

Learn How to Achieve Stronger Productivity with AI!

Sponsored by Observe.AI

Chatbots Companies and Suppliers