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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

The Low-Code/No-Code Movement Builds in Speech Technology

Programming speech applications is becoming easier for people outside the IT department.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Analytics Turns Its Sights on Interactions

A growing number of use cases in the contact center make the case for increased analytics.

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Industry Voices

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Columns

Attack of the Smart Bots

AI-powered bots paired with TTS could be used for nefarious purposes.

The AI Contact Center Is Finally Here

Natively integrated capabilities abound in core contact center functions.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Speech Technology Reports and Research

KPI's for Critical Web Chat

Sponsored by Observe.AI

Learn from these common voice biometric FAQ's

Sponsored by LumenVox

Agent idle time fell from 33% to just 5% when using this

Sponsored by LumenVox

Learn How to Increase Transcription Speed and Improve Accuracy

Sponsored by LumenVox

Chatbots Companies and Suppliers