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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

2023 Vertical Markets Spotlight: Speech Technology in Financial Services

Rise in voice banking requires a rise in voice-based support, verification, and AI.

2023 Vertical Markets Spotlight: Speech Technology in Government

Public-sector entities can improve customer service, delivery of benefits and services, efficiency, transparency, and more.

2023 Vertical Markets Spotlight: Speech Technology in Restaurants

Staffing shortages prompt a greater use of voice ordering automation.

Industry Voices

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Columns

AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo

Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

How to Make ChatGPT Usable for Enterprises

Not surprisingly, a standardized format would make the process a lot easier.

Speech Technology Reports and Research

Learn How to Reduce Overhead Costs by 62% While Improving Output by 2x

Sponsored by Observe.AI

Case Study: Learn How to Achieve Above 90% Improvement in Call Categorization

Sponsored by LumenVox

Why Voice Matters for Trust and Engagement

Sponsored by WellSaid Labs

Using Speech Analytics to Monitor and Improve Agent Performance

Sponsored by Observe.AI

Chatbots Companies and Suppliers