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Workforce Optimization Solutions

Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.

Features

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Industry Voices

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.

Columns

Agent Hiring in the Age of AI

Artificial intelligence can help address agent churn before it happens.

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation

Speech Technology Reports and Research

Learn How to Reduce Overhead Costs by 62% While Improving Output by 2x

Sponsored by Observe.AI

Case Study: Learn How to Achieve Above 90% Improvement in Call Categorization

Sponsored by LumenVox

Why Voice Matters for Trust and Engagement

Sponsored by WellSaid Labs

Using Speech Analytics to Monitor and Improve Agent Performance

Sponsored by Observe.AI

Workforce Optimization Solutions Companies and Suppliers