Workforce Optimization Solutions

Features

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)

01 Jul 2016

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)

27 Mar 2015

Industry Voices

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.

Mckay Bird // 02 Aug 2018

Speech Industry News

Speech Industry Q & A

Columns

Voice Value

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation

Nancy Jamison // 10 Nov 2017

Speech Technology Reports and Research

inContact Releases Customer Interaction Cloud 16.2

HP Releases Explore 5.0

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Robotic Process Automation Reduces Human Grunt Work

Analytics Initiatives that Quickly Produce Significant Impacts

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Harnessing the Power of Voice AI: Best Practices

Choosing the Right Voice AI Platform