IntelePeer Introduces SmartAnalytics Starter Pack

IntelePeer, a provider of automation and analytics for customer and patient interactions, today introduced the SmartAnalytics Starter Pack giving multi-site healthcare organizations artificial intelligence-powered analytics and insights that help lower no-show rates, reduce unanswered calls, and recover outstanding patient receivables.

With SmartAnalytics, organizations can immediately identify opportunities to improve operational efficiency, financial performance, and patient experiences.

"We are offering the high-value use cases in the SmartAnalytics Starter Pack to highlight the strategic importance of easy-to-use, AI-powered analytics for healthcare and business SMBs," said IntelePeer CEO Frank Fawzi in a statement. "While our proven conversational and agentic AI technologies in the IntelePeer platform provide the high-performance communications infrastructure, our market-leading SmartAnalytics solution is the key that customers use to unlock the value of their customer engagement data, pinpoint areas for improvement, and achieve the business outcomes they need and want."

AI-driven capabilities in the IntelePeer platform include the following:

• SmartAnalytics with dashboards for custom key performance inducators, an interaction explorer for transcript and audio playback, call segment analysis (AI and live agent), and an AI-powered Quality Management agent for live call review.
• SmartAgent for Healthcare, an AI patient engagement solution that automates front-desk and back-office workflows, including appointment scheduling, insurance verification, patient reminders, and collections.
• Agentic AI Framework with composable, task-specific agents, multi-agent orchestration, built-in guardrails, and observability for communication-driven workflow automation.
• Next-Gen Voice AI Engine delivering voice interactions with speech-to-text and text-to-speech and multilingual support.

"IntelePeer's SmartAnalytics, SmartAgent, and other solutions are built specifically for the demanding real-world challenges and practical requirements of multi-location specialty care providers," said Brandon Nott, senior vice president of product at IntelePeer, in a statement. "Our vendor-agnostic platform quickly integrates with existing systems to replace inefficient manual processes with intelligent automation and deliver immediate actionable insights for improving healthcare and business outcomes."