QBox Partners with Cognigy

QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI.

Cambridge Quantum Releases Natural Language Processing Toolkit and Library

Converting sentences into quantum circuits, lambeq accelerates the development of practical NLP applications as quantum computing systems scale.

MediaPlatform Adds EEG Captioning to Its Webcasting Platform

MediaPlatform has integrated EEG's captioning within its Broadcaster live webcasting platform.

Customers Abandon Companies with Bad Authentication

Consumers overwhelmingly prefer biometrics, including voice, to passwords for identity verification, CMO Council research finds.

LifeBio Earns Grant to Study Alzheimer's and Voice

LifeBio research will use conversational AI as a possible diagnostic tool for Alzheimer's.

Blue Health Intelligence Enhances Whyzen Analytics

Blue Health Intelligence's Whyzen Analytics platform now includes the speech-enabled Whyzen Advisor.

NICE Launches Customer Experience Interactions (CXi)

NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)

Genesys Acquires Pointillist and Exceed.ai

Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on DestinationCRM.com.)

Sonde Health Launches Mental Fitness with Vocal Biomarker Technology

Sonde Health's Mental Fitness uses voice patterns to monitor mental health and well-being.

Sensory Releases Speech Recognition for Children

Sensory has launched a children's speech recognizer for apps, toys, wearables, and education technologies.

UserWay Uses Siri's Voice to Promote Web Accessibility

The voice actor behind Apple's Siri is helping UserWay promote website accessibility in a new campaign.

Auraya Launches EVA 2.1.2 with AWS Certification

Version 2.1.2 of Auraya's EVA Voice Biometrics includes AWS Foundational Technical Review accreditation for use with Amazon Connect contact center solutions.

Voice Assistant Applications Market to Be Worth $11.2 Billion by 2026

MarketsandMarkets expects voice assistant applications to grow by 32.4 percent for the next five years.

Five9 and Zoom Terminate Acquisition Deal

Five9's shareholders fail to approve the $14.7 billion sale to Zoom announced in July. (Featured on DestinationCRM.com.)

RingCentral Adds Live Transcription to MVP

RingCentral's latest advances intelligently script and create meeting summaries and next-gen analytics.

Vivoka Adds Voice Biometrics

Vivoka has integrated voice biometrics into its Voice Development Kit.

Plum Voice Launches AI Fusion

Plum Voice AI Fusion blends natural language resources form Amazon, Google, IBM, Nuance, and Microsoft.

CallMiner Combines Conversation Analytics with Microsoft Azure Speech to Text

Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution. (Featured on SmartCustomerService.com.)

Skullcandy Adds Skull-IQ Smart Voice Control to Earbuds

Skullcandy Skull-iQ Smart Feature Technology enables hands-free audio via simple voice commands.

AWS Adds Capabilities to Amazon Connect

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates. (Featured on SmartCustomerService.com.)