NICE Launches Conversational CX With ChatGPT-Enabled CXone

NICE's integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with automated self-service. (Featured on SmartCustomerService.com.)

Eleven Labs Raises $2 Million in Seed Funding Round

Eleven Labs hopes to use new funding to expand its technologies into other languages and voices.

Nobi Selects ArkX Labs’ EveryWord Voice Capture for Voice-Enabled Smart Lamps

Nobi's motion sensors and fall-detection cameras now feature ArkX Lab's ultra voice capture and noise-canceling technology.

Altered AI Rolls Out Voice Copilot

Altered AI's Voice Copilot lets voiceover artists and content creators change their voices to fill multiple roles.

Cogito Enhances Conversation AI

Product enhancements include topic-based machine learning models, self-service admin for topic generation, real-time transcription with emotion AI markup, and PCI/PII redaction.

IntelliTek Health and Samsung Partner on Voice Assistant

Samsung collaborates with IntelliTek Health to bring post-discharge voice-based patient services to the healthcare industry.

Speech Analytics to Be Worth $14.1 Billion by 2029

Meticulous Research is projecting 20.1 percent compound annual growth for the speech analytics market through 2029.

Fluent.ai Deepens Partnership with DSP

Fluent.ai's latest collaboration will bring embedded voice recognition for Cadence Tensilica HiFi 5 DSP-based true wireless stereo products.

Dell and NVIDIA Partner for AI Development

The full NVIDIA AI stack, including tech for speech recognition, is now available on 15 Dell PowerEdge servers.

Del Taco Adds Voice Ordering

Del Taco is partnering with Presto to bring voice ordering to its drive-thru locations.

Cognigy Adds Generative AI to Its Platform

Cognigy is integrating large language models into its Cognigy.ai platform for contact centers. (Featured on SmartCustomerService.com.)

Calabrio Names New CEO

Kevin Jones succeeds Tom Goodmanson as head of Calabrio. (Featured on SmartCustomerService.com.)

Microsoft Brings Dictate to OneNote for Mac

Microsoft's OneNote for Mac gets AI-backed voice command feature Dictate.

Cambridge Cognition Acquires Winterlight Labs

Cambridge Cognition expands its voice assessment capabilities with Winterlight acquisition.

Bookwire Partners with Google for TTS

Bookwire partners with Google to offer customers auto-narrated audiobook technology.

Conversational AI Market to Hit $32.5 Billion by 2028

The global conversational AI market will see a CAGR of 21.6 percent through 2029, says Brandessence Market Research.

CEVA's Audio Front-End Software Becomes Alexa Voice Service (AVS) Qualified

Ceva's ClearVox far-field noise reduction software and WhisPro neural network-based keyword spotting software are ready for integration with Alexa Voice Service-enabled devices.

Panasonic Automotive Integrates with Amazon Alexa SDK

Panasonic Automotive updates SkipGen in-vehicle infotainment system with wake word access to Siri and Alexa.

Maxwell Health Associates and nVoq Partner

Maxwell Healthcare Associates will resell nVoq's clinical documentation solutions.

SoundHound Partners with Toast to Help Restaurants Offer Voice Ordering

SoundHound for Restaurants now integrates with Toast's restaurant point-of-sale systems.