TELUS Digital and ElevenLabs Partner to Scale Voice AI

TELUS Digital, a provider of digital customer experiences (CX) and transformations, has partnered with ElevenLabs, making TELUS Digital a preferred implementation partner for ElevenAgents, ElevenLabs' AI voice agent platform.

Under the partnership, enterprises can contract with ElevenLabs directly and work with TELUS Digital to deploy and run the voice AI technology. TELUS Digital will lead implementation, integration and governance for clients adopting ElevenAgents.

ElevenAgents produces natural, human-sounding speech across more than 70 languages. AI Agents talk, listen, and take action in real time, resolving issues, triggering workflows, and delivering answers grounded in data. When customers switch languages mid-call, the agent follows; when they interrupt or hesitate, the conversation keeps moving.

"Deploying AI agents at enterprise scale is harder than it looks. The technology has to hold up in a live operation with real customers, real complexity, and no margin for a bad experience," said Ashish Uchil, head of business development and partnerships at ElevenLabs. in a statement. "TELUS Digital understands that. They bring the operational depth and engineering expertise to take ElevenAgents from a deployment into something customers actually experience. That's exactly the kind of partner we want building with us."

"Voice is how people most naturally communicate, and it is fast becoming a primary way they connect with brands and customer care teams," said Will Mayo, senior vice president of commercial at TELUS Digital, in a statement. "Voice AI can get customers the answers they need in the moment, without wait time or being passed between agents. That frees up our frontline teams to spend their time on the conversations that need them most. ElevenAgents is built for this, and it can deliver that experience to every customer, at scale."