Transforming Customer Interactions with Conversational Insight
CallMiner transforms customer interactions and business operations with conversational insight. Its leading speech analytics platform, Eureka, fundamentally changes the way businesses understand and act on the Voice of the Customer (VoC) and the Voice of the Employee – enabling brands to create positive experiences, improve performance and satisfaction, and drive profound business change.
Eureka leverages artificial intelligence (AI) and machine learning (ML) to analyze every customer interaction, across all channels, and uncover actionable intelligence to transform customer experience (CX), employee experience, sales, compliance, security, fraud, product, marketing and beyond.
Our customer base ranges from the world’s largest major business process outsourcing (BPO) organizations and collections firms, to the leading consumer good brands and healthcare institutions. Our value lies in the velocity to vision we provide, the agility of our predictive modeling, and the value we deliver to every part of the organization, from the contact center to the C-suite.
Eureka is proven to deliver strong and competitive-differentiating ROI across the business, including higher sales and customer satisfaction, stronger CX, decreased customer and employee churn, better agent training and performance, improved fraud prevention, smarter product decisions and more.
The wealth of intelligence uncovered through Eureka equips brands to revolutionize the way they interact with the market, and to see what truly matters – to their customers and employees, and for business performance.
To learn more about the CallMiner difference, please visit www.callminer.com
200 West Street
Waltham, MA 02451