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Industry Voices

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Companies Are Investing in Voice, But They're Ignoring the Real Problem

For voice to be truly effective, it needs to be tested in real-world environments.

Anatomy of an AI-Powered Voice Assistant

Conversational AI will be one of the leading technologies to radically evolve how businesses interact with their partners and customers.

Using Purpose-Built AI to Manage Consumer Complaints

Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.

With the Convenience of Voice Technology Comes Great Responsibility

Voice processing on device could solve the industry's data privacy challenges.

Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change

AI and automation help companies and employees move toward customer-centricity.

Four Pitfalls to Avoid When Building Compelling Voice Experiences

As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products. 

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages. 

Using AI for Conversational Intelligence Across All Channels

Modern customer experience requires all channels to be brought together with artificial intelligence.

Voice Is Next for Digital Transformation: Are You Ready?

There are no excuses for not having a voice strategy today.

The Assistant Paradigm Is Hindering the Use of Voice User Interfaces

Voice assistants can't be used for more complex user tasks because of the lack of real-time feedback.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Where Speech Is Going and Why Security Will Be Integral in the Coming Years

As speech becomes more widespread, securing data is of paramount concern.

5 Tips for Designing, Building, and Marketing Your First Voice Technology Experience

Ideas to help companies get started and maximize their investments in voice technologies.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

How to Build the Perfect Chatbot

The right testing considerations can make all the difference when it comes to designing an effective chatbot.

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)

Speech Recognition Technology Adoption Doesn't Have to Be Complex

How to implement automated speech recognition technology quickly and effectively in your contact center.

Making our Voices Heard: The Growth of Voice Recognition During the Pandemic 

Voice technology has allowed people to stay connected, and the best is yet to come.

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.