Why Better Client Tracking Starts With Better Capture of Spoken Clinical Interactions

Modern AI-powered speech recognition and audio capture tools improve clinical documentation accuracy, streamline client tracking, reduce provider burnout, and enhance patient care.

From Large Language Models to Conversational Awareness

Why enterprise voice AI must learn to understand human interaction

Why Voice AI’s Next Big Challenge Isn’t Accuracy. It’s Relationship Design.

Modern voice AI can't continue to follow the same patterns that held the speech industry back for decades.

Goodhart’s Law Is Eating Your Voice AI Rollout

Here are some common voice AI metrics and where they fail. (Featured on SmartCustomerService.com.)

Voice AI: The Dos, the Don’ts, and What’s Next [Featured on DestinationCRM]

Bridging Speech and Hearing: How Audiology Advances Are Powering Next-Gen Voice Recognition

Advances in audiology are teaching machines to listen and hear similarly to humans, which can increase the quality of voice recognition and other auditory technology.

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)

Conversation Analytics: A Necessity for AI-Enabled Customer Service

These solutions are a foundational component for contact centers of the future. (Featured on DestinationCRM.com.)

Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.

AI vs. AI: How Smart Voice Authentication Builds Customer Trust in the Deepfake Era

Authentic voices and the systems that protect them are the real measure of smart customer service. (Featured on SmartCustomerService.com.)

5 Places for Speech-Language Pathologists to Find Continuing Education Units

Several companies offer courses online, and knowing which one is right for you isn't a difficult process.

The Healthcare Industry's Strategic Advantage Is Now Voice AI

Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together. 

From Chalkboards to Chatbots: Is AI the Future of Teacher Training?

Can Real-Time AI Make Your Contact Center More Compliant or More Vulnerable?

Live AI tools offer significant compliance advantages—if your oversight can keep up.

Hospitality’s New Frontline Risk: AI Voice Fraud

Hospitality businesses are adapting to the rising threat of voice cloning scams by strengthening fraud detection practices and prioritizing real-time intelligence sharing.

Voice AI Is Fueling Serious Investment Interest

VCs see exciting opportunities for the technology in the B2C and B2B sectors.

How GenAI is Encouraging Customers to Return to Voice

Voice is making a comeback as a communication channel for customer service, as new technology makes it even more viable.

Conversational AI Is Transforming Customer Experience, So Adapt It Now

Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)

ASR vs. LLMs – Why Voice is Among the Biggest Challenges for AI 

The buzz around genAI often focuses on large language models (LLMs) like ChatGPT, but automatic speech recognition (ASR) systems present an entirely different level of complexity. 

Companies Need to Set AI Agent Interaction Policies and Procedures

Many details need to be worked out surrounding how instructions given by live people's voice assistants are recognized and performed.