Transit Technologies Launches Voice Assistant for Trip Management

Transit Technologies has launched IVA for Trip Management, an artificial intelligence voice assistant built specifically for public transit agencies.

IVA (Intelligent Voice Assistant) enables paratransit and demand-response riders to check, change, or cancel trips using natural, conversational language. It uses natural-language understanding (NLU) models to interpret rider requests and interacts directly with scheduling systems via API. It also integrates directly with leading scheduling platforms like Ecolane and TripMaster, providing real-time trip updates and automating up to 80 percent of routine call types.

IVA's first release supports Transit Technologies' paratransit solution, Ecolane, enabling riders to confirm upcoming trips, check estimated arrival times, and cancel rides through simple voice commands TripMaster will offer the same IVA features in early 2026.

"IVA has made a huge difference for our dispatchers. They no longer spend 30 minutes every morning listening to voicemails to cancel rides; now they can focus on helping riders," said Adriana Torres, operations manager at Via Mobility Services, in a statement. "I'd highly recommend Transit Technologies IVA to any agency looking to modernize their call center."

The second phase of IVA, launching in early 2026, will introduce full trip booking capabilities.

"Labor shortages are forcing a need for automation. Intelligent Voice agents are an outstanding way to solve that challenge, and improve service levels at a lower cost," said Gerry Leonard, CEO of Transit Technologies, in a statement. "IVA delivers the modern communication experience riders expect: always on, accessible, and authentic enough to feel like speaking with a live representative, while giving agencies the automation they need to serve clients efficiently."

"IVA for Trip Management represents a major leap forward for accessible public mobility," said Nunu Yates, vice president of product management at Transit Technologies, in a statement. "It's not a generic IVR; it's purpose-built for transit."