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Web Events
FREE live Web events produced by SpeechTechMag.com and Speech Technology magazine.
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TOMTOM GPS Car Navigation System
You could win a TOMTOM GPS just by registering and attending a SpeechTech web event.
Congratulations to the winner for April, Patrick Velazquez!
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Upcoming Web Events — Register Today!
For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
Sarah Fortney
Integrated Marketing Manager
Email: sarah@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
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La Shawn Fugate
Integrated Marketing Manager
Email: lashawn@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
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Archived Web Events
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The One Investment Enterprises are Making – Outbound IVR
In this webcast you will learn enterprise demand drivers; characteristics that make outbound IVR ideal for customer retention, revenue, and cost containment; and recommended outbound applications for verticals.
Sponsored by: Voxify
Original Broadcast Date: May. 07, 2009
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How Proactive Notifications Will Redefine Your Customer Care
Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Jeff Foley, Senior Manager, Marketing with Nuance Communications, for a live Webcast on this top-of-mind topic in customer care. Regardless of where your company is on the proactive notification adoption curve, you can't afford to miss this complimentary Webcast that will help you determine the right long-term strategy for your business.
Sponsored by: Nuance Communications
Original Broadcast Date: Apr. 29, 2009
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Is It Time to Upgrade Your IVR? Key Considerations During a Down Economy
Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Tony Lorentzen, Vice President, Business Consulting Services with Nuance Communications, for a live Webcast that will explore key considerations and steps every enterprise should take into account when upgrading an end-of-life IVR. Whether you're in the midst of an IVR migration or just beginning to plan your upgrade strategy, this complimentary Webcast will help you maximize benefits to your callers and bottom line.
Sponsored by: Nuance Communications
Original Broadcast Date: Jan. 27, 2009
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Contact Center 2009: Top Business Challenges and Trends to Watch
In this Web seminar, noted industry analyst Donna Fluss, president of DMG Consulting, will discuss new technologies, applications and best practices that can minimize the impact of the economy on your contact center in 2009 - and enable you to score a hat-trick when it comes to improving productivity, delivering an outstanding customer experience and generating incremental revenue. Join DMG Consulting and Nuance in this complimentary event.
Sponsored by: Nuance Communications
Original Broadcast Date: Dec. 03, 2008
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BUSINESS VIEWPOINT: HOSTED SPEECH SOLUTIONS
Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers. Executives from Angel.com,
Convergys, Tellme, and Voxeo will share their views on different hosted models, benefits to customers, value-added services, and much more. This Web event is one that should not be missed!
Sponsored by: Speech Technology Round Table
Original Broadcast Date: Nov. 13, 2008
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Get Smart About On-Demand Voice Services
Join us for a fresh look at your most important customer contact channel: the phone. Forrester Research will provide guidance on using voice technology to meet your customers' ever changing expectations. Tellme will share its thinking on how to develop a true picture of the economic returns from deploying and maintaining an IVR solution.
Sponsored by: Tellme
Original Broadcast Date: Oct. 29, 2008
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Economic Crisis Accelerates Growth in Speech Solutions
Datamonitor's Daniel Hong, Lead Analyst, Voice Business presents a compelling view of the increasing demand for hosted speech and the market drivers that play a hand in the growth. From this new research you will learn how economic weakness and cost pressures drive demand for speech, where speech recognition fits within offshore, nearshore, and onshore contact center strategies, and the ROI model that helps you determine if you should consider hosted or an on premise solution.
Sponsored by: Voxify
Original Broadcast Date: Oct. 16, 2008
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Changing the Customer Experience with Speech Solutions: Customer Conversations
Voxify invites you to listen to customers in a thought-provoking discussion on changing the customer experience with speech solutions. You will learn the business drivers and customer service initiatives that underlie the decision to implement speech solutions, and how the resulting applications have changed their customer's experience.
Sponsored by: Voxify
Original Broadcast Date: Sep. 25, 2008
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Delivering High Speed Customer Service — Optimizing customer service interactions with automation and speech applications
Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience.
Sponsored by: West Corporation
Original Broadcast Date: Aug. 06, 2008
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Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset
Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics.
Sponsored by: Autonomy etalk
Original Broadcast Date: Jul. 30, 2008
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Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics
This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to
meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies.
Sponsored by: NICE Systems, Inc.
Original Broadcast Date: Jul. 23, 2008
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The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete
Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important
than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer
relationships and grow revenues. This
webinar examines the role of personalized
speech self-service in helping you thrive and compete in this environment.
Sponsored by: Convergys Corporation
Original Broadcast Date: Jul. 09, 2008
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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
Sarah Fortney
Integrated Marketing Manager
Email: sarah@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
|
La Shawn Fugate
Integrated Marketing Manager
Email: lashawn@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
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