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Web Events
FREE live Web events produced by SpeechTechMag.com and Speech Technology magazine.
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Apple TV
You could win an Apple TV just by registering and attending a SpeechTech web event.
Congratulations to the winner for August, Leonard Wells!
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Upcoming Web Events — Register Today!
For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
Archived Web Events
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Voice of the Customer is Not Just About Surveys Anymore
Join us for this webcast and learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. Learn how you can easily collect real-time customer insight across channels, discover and act upon emerging customer trends, improve agent performance to deliver a better customer experience, and increase customer loyalty and reduce churn.
Sponsored by: Autonomy
Original Broadcast Date: Jan. 19, 2012
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7 Keys to Success with Speech Analytics
Autonomy has been helping customers build speech analytics applications to support the largest and most sophisticated contact centers. Register for this webcast as Autonomy will share the best practices learned from hundreds of implementations across its customer base.
Sponsored by: Autonomy
Original Broadcast Date: Aug. 18, 2011
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Under the Hood: Powering an Exceptional Caller Experience
Elaine Cascio, Vice President, Vanguard Communications, will discuss the requirements for a high touch self-service experience. Elaine will describe a best-practice design process that includes caller experience maps, call observations, and focus groups. While focusing on the customer, an effective design needs to also balance the needs of the business. Customer and business success metrics must be established. Mike Monegan, Vice President Applications from Voxify, and Phillip Hunter, Senior User Experience Designer from Microsoft Tellme, will discuss the technology that powers intelligent speech self-service, why it demands unique technology elements such as a cloud-based on-demand IVR platform, and how the different solution components work together to consistently create exceptional caller experiences.
Sponsored by: Voxify and Microsoft Tellme
Original Broadcast Date: Jul. 21, 2011
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Don't Lose Customers Over Bad Interactions
Join VoltDelta, Amcom Systems and CSG Interactive Messaging, Inc. in this roundtable Webinar. Here, you will learn how to build a low-cost, easy-to-deploy, and highly scalable platform; create exceptional customer experience with a multi-channel contact center; benefit from using a virtual contact center and voice self-service solution; manage call volumes while improving customer service; increase call center productivity and deliver a rapid return on investment; enable CSRs to handle more complex calls by offloading 30-60 percent of routine calls; quickly process high-priority, emergency calls; utilize automated surveys to monitor and enhance the customer experience; and realize the benefits of proactive customer care; both inbound and outbound.
Sponsored by: Speech Technology Roundtable
Original Broadcast Date: Jun. 23, 2011
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Improve Patient Communication and Satisfaction
Join Angel, Convergys, and Voxeo in this Webinar and learn how healthcare organizations can implement effective targeted wellness campaigns in inbound and outbound customer communication channels; use customer information and real-time business rules engines to personalize healthcare interactions with customers; create a multichannel self-service strategy that incorporates automated voice interactions, Twitter, SMS, and IM platforms to drive efficiencies and improve the customer experience; roll out mobile applications for adherence and wellness program activity tracking and outreach, and mobile patient monitoring; and utilize business intelligence reporting in the IVR to help create the best caller experience.
Sponsored by: Speech Technology Roundtable
Original Broadcast Date: Feb. 10, 2011
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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
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