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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

La Shawn Fugate Publisher Email: lashawn@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

Bryan Sayler Integrated Marketing Manager Email: bsayler@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

			Outbound IVR – Surprising New Trends! Here is what you can learn from this informative one hour session on Outbound interactive Voice Response (IVR): How an on-going optimization program will lead to new savings; how automated, proactive customer care improves service while lowering costs; how to leverage blended, cross-channel customer interaction strategies that enhance the customer experience and secure long-term profitable customer relationships; and surprising new insight into what consumers actually think about receiving outbound notifications. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Jan. 28, 2010
			Speaker Verification On Demand In Real-World Solutions Join J. Markowitz, Consultants, Convergys, and Tellme for this roundtable discussion about on-demand biometric speaker verification. This roundtable will address how to improve security, reduce operational expenses, and improve the customer experience associated with identity management and customer authentication; and limit capital investment and leverage transactional pricing and fast implementation cycles to accelerate ROI; understand the design and technical challenges that companies should take into consideration when evaluating voice-based authentication strategies; and evaluate the options available with pro/con tradeoffs to help companies identify the right fit for their needs. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Dec. 17, 2009
			Speech Solutions: Hosted versus On-Premises In this roundtable, panelists will discuss the types of hosted and on-premises solutions available and the pros and cons of each, as well as other subjects such as how the incentives built into a hosted agreement impact the customer's long-term results, how the arrangement should be set up for you to realize maximum savings, the capabilities to look for when selecting a provider, and the role of monitoring, reporting, and tuning. Sponsored by: Contact Solutions, Nuance, Angel.com and Voxeo Original Broadcast Date: Nov. 12, 2009
			Personalized Speech: The End of One Size Fits All Hear how you can apply personalization to ensure caller success in your speech investments. In this webcast, you will learn about key trends driving the demand for intelligent interactions, critical success factors for personalized speech, and customer case studies in financial services, retail, and travel. Sponsored by: Voxify Original Broadcast Date: Oct. 22, 2009
			Driving an Exceptional Customer Experience Through the Phone Channel Register now to join featured speaker Bruce Temkin, Vice President, Principal Analyst with Forrester Research, Inc., and Jeff Foley, Senior Manager, Marketing with Nuance for a live Webcast on this timely topic. Regardless of your company's current position on the customer experience curve, you can't afford to miss this complimentary Webcast that will help you determine the what, how and why of how to drive improvement in this area. Sponsored by: Nuance Communications Original Broadcast Date: Sep. 23, 2009
			Speech Technology Roundtable Discussion: Making Outbound IVR a Strategic Asset to Increase Profitability Join us as Speech Technology magazine discusses Outbound Interactive Voice Response (IVR) with Datamonitor and four leading businesses within this field: Convergys, Contact Solutions, Nuance and SoundBite Communications. Register now to learn how this technology can help build your organization, enhance customer loyalty and generate incremental revenue. Sponsored by: Convergys, Contact Solutions, Nuance and SoundBite Communications Original Broadcast Date: Jul. 23, 2009
			The Next Generation of Contact Center Business Applications Join this webinar to learn how you can improve your First Call Resolution rate (FCR), optimize your Average Handle Time (AHT), increase customer satisfaction and reduce churn, and use Interaction Analytics insights to optimize agent performance management and align it with your business goals. Sponsored by: NICE Original Broadcast Date: Jul. 22, 2009
			The One Investment Enterprises are Making – Outbound IVR In this webcast you will learn enterprise demand drivers; characteristics that make outbound IVR ideal for customer retention, revenue, and cost containment; and recommended outbound applications for verticals. Sponsored by: Voxify Original Broadcast Date: May. 07, 2009
			How Proactive Notifications Will Redefine Your Customer Care Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Jeff Foley, Senior Manager, Marketing with Nuance Communications, for a live Webcast on this top-of-mind topic in customer care. Regardless of where your company is on the proactive notification adoption curve, you can't afford to miss this complimentary Webcast that will help you determine the right long-term strategy for your business. Sponsored by: Nuance Communications Original Broadcast Date: Apr. 29, 2009

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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

La Shawn Fugate Publisher Email: lashawn@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

Bryan Sayler Integrated Marketing Manager Email: bsayler@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223