Fonality today announced the general availability of Fonality trixbox Pro 5.2, a hybrid-hosted IP-PBX software solution designed for small and mid-size businesses (SMBs). The solution combines advanced unified communications (UC), contact center, and VoIP calling features.
Fonality trixbox Pro 5.2 is an open-standards, software-based IP-PBX solution that can be delivered with most commercial servers and SIP phones.
“The Fonality trixbox Pro 5.2 platform couples reliability with flexibility and underscores our focus on meeting the specific communications needs of SMBs,” said Fonality’s chief marketing officer, Wes Durow. “We know business owners want to ensure they have the latest features but do not want their technical staff to be occupied with unnecessary network configurations and maintenance. With the hybrid-hosted capability of Fonality trixbox Pro 5.2, SMBs can leverage their existing communications infrastructure investments while liberating staff from previously overwhelming system upkeep and maintenance.”
Fonality trixbox Pro 5.2 delivers access to Fonality Heads Up Display (HUD), the UC dashboard that includes features like click-to-call, visual call parking, secure chat, and real-time employee presence. A
Advantages of Fonality trixbox Pro 5.2 include:
- User-based system: A user’s physical location is irrelevant to the ability to have multiple numbers associated with a single user license and access Fonality’s “FindMe” features;
- Multisite unified communication features: Multiple Fonality HUD servers can be connected company-wide, regardless of location, to enable presence, secure chat, virtual conferencing, and a unified contact center experience;
- Advanced call processing that leverages multi-core and multi-threaded processing; and
- Proactive monitoring: Fonality provides a diagnostic view of communications systems and allows administrators to analyze any device for recent calls to obtain metrics such as latency, jitter and packet loss, ensuring enterprise-grade voice quality of service.