Speech Technology Magazine


Category: Outsourced Services

Logicalis US Launches Hosted Collaboration Solution

The managed services provider offers unified communications-as-a-service.
Speech Technology Digest, Posted 22 Sep 2015

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
Cover Story, Posted 10 Feb 2015

Alorica Acquires West's Agent Services Businesses

The $275 million deal expands Alorica's capabilities, service offerings, and delivery options. (Originally appeared on DestinationCRM.com)
Speech Technology News Features, Posted 08 Jan 2015

What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.
Inside Outsourcing, Posted 10 Nov 2014

Aspect Partners with LiveVox

The providers of contact center solutions forge a strategic alliance for SaaS, PaaS, and cloud solutions.
Speech Technology Digest, Posted 25 Mar 2014

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.
Inside Outsourcing, Posted 17 Feb 2014

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.
Speech Technology News Features, Posted 30 Sep 2013

The 2013 Market Leaders

Cover Story, Posted 12 Aug 2013

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.
Inside Outsourcing, Posted 10 Feb 2013

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.
Inside Outsourcing, Posted 10 Nov 2012

Demanding Multichannel Interactions

Six best practices for deploying agile channeling platforms
Inside Outsourcing, Posted 10 Sep 2012

The 2012 Market Leaders

Feature, Posted 10 Jul 2012

Make the Right Tech Request

Companies that cut costs on RFP consultants may pay a high price.
Inside Outsourcing, Posted 01 May 2012

Are There 31 Outsourcing Flavors?

IVR system decision makers weigh factors across customer entry points.
Inside Outsourcing, Posted 01 Nov 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Speech Technology News Features, Posted 17 Oct 2011

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Deployments, Posted 01 Sep 2011

Making a Case for IVR Hosting

Editor's Letter, Posted 01 May 2011

The Anatomy Of A Decision

Feature, Posted 01 May 2011

Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions
Cover Story, Posted 01 May 2011

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?
Feature, Posted 01 May 2011

UC Implementation Doubles Year over Year

A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Speech Technology Digest, Posted 04 Apr 2011

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.
Inside Outsourcing, Posted 05 Jan 2011

Why Reject the Premise of Hosted IVR Benefits?

The capital benefits will help sell the idea to the CFO.
Inside Outsourcing, Posted 01 Nov 2010

8x8 Partners With Polycom

The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Speech Technology Digest, Posted 14 Oct 2010

Five9 Achieves Annual Run-Rate Exceeding One Billion Calls Processed

Provider of on-demand call center software now processes more than 90 million telephone calls per month.
Speech Technology Digest, Posted 09 Sep 2010

IVR Technology Group Comes Back with iAnswerListen to this article in TTS, powered by Loquendo

The customizable automated call answering system was specifically built with the medical community in mind.
Speech Technology News Features, Posted 19 Aug 2010

Chrysalis Software Launches Outbound Notification Service for Contact Centers

The solution can deliver a comprehensive multimedia service via phone, text message, email and Twitter.
Speech Technology Digest, Posted 17 Aug 2010

Verizon Business Customers to Trial Cloud-Based UC and Collaboration as a Service

Verizon is the first U.S.-based global service provider to conduct field trials of Cisco hosted collaboration solution.
Speech Technology Digest, Posted 01 Jul 2010

Interactive Intelligence Enhances Communications-as-a-Service OfferingListen to this article in TTS, powered by Loquendo

Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
Speech Technology News Features, Posted 18 May 2010

West to Acquire Holly ConnectsListen to this article in TTS, powered by Loquendo

The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
Speech Technology News Features, Posted 14 May 2010

Should You Shore Up Your Resources Through Offshoring?

Some job titles are better outsourced overseas than others.
Inside Outsourcing, Posted 03 May 2010

CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
Speech Technology News Features, Posted 16 Apr 2010

Security in the Cloud

Your data is secure with low-cost hosting options for voice biometrics.
Cover Story, Posted 08 Mar 2010

Competition Heats Up

But delivering functional voice search services will take time and effort.
Feature, Posted 08 Mar 2010

CallFire Releases Hosted IVR

Offering includes TTS, call recording, call routing, and a virtual receptionist.
Speech Technology Digest, Posted 02 Mar 2010

Voxeo and Telenet Partner to Deliver Contact Center Solutions

Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Speech Technology Digest, Posted 10 Feb 2010

UTOPY Partners with Polaris Vanguard

Company will resell, implement, and support Utopy solutions in the Philippines.
Speech Technology Digest, Posted 24 Nov 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Telrex Offers Pay-As-You-Go AnalyticsListen to this article in TTS, powered by Loquendo

Company's new service gives business intelligence without the high price tag.
Speech Technology News Features, Posted 12 Jan 2009

How the West Was Won, by PerSayListen to this article in TTS, powered by Loquendo

West Interactive partners with voice security firm to add hosted voice biometrics to its outsourced solutions set.
Speech Technology News Features, Posted 18 Dec 2008

AVST Enhances CallXpress with STT

Leveraging GotVoice's technologies, voicemail messages become viewable as text on mobile devices or computers.
Speech Technology Digest, Posted 16 Dec 2008

Carolina Call Center Delivers Flexible Customer Service with Five9 Software

Call center provider of education-sector support uses Five9 to deliver service.
Speech Technology Digest, Posted 03 Dec 2008

Convergys Provides Call Center Support to the FDIC

Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp.
Speech Technology Digest, Posted 02 Dec 2008

VoxMedia Joins Tellme Partners Program

Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Speech Technology Digest, Posted 14 Nov 2008