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2010 Apex Publication Excellence Award Winner
2010 ASBPE National Editorial Awards Winner
2010 ASBPE Regional Editorial Gold Award Winner
2010 ASBPE Regional Editorial Awards Winner
2009 Eddie Gold Winner
2009 Tabbies Award Winner

Category: Outsourced Services
Are There 31 Outsourcing Flavors?
IVR system decision makers weigh factors across customer entry points.
 Inside Outsourcing, Posted 01 Nov 2011
Interactive Intelligence to Launch Cloud-based Communications Trial Program
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
 News Feature, Posted 17 Oct 2011
A Window of Opportunity
Call center software helps Blinds.com boost revenue, cut service calls
 Deployments, Posted 01 Sep 2011
Contact Center-as-a-Service
Virtualization makes sense for contact centers
 Sounding Board, Posted 08 Jun 2011
Making a Case for IVR Hosting
Editor's Letter, Posted 01 May 2011
The Anatomy Of A Decision
Feature, Posted 01 May 2011
Hosted IVRs Bring Peace Of Mind
Price and flexibility are encouraging corporations to switch from premises-based solutions
 Cover Story, Posted 01 May 2011
Don't Let M&As Steer You Off Course
Tech vendors get acquired. What can your organization do to protect its investments?
 Feature, Posted 01 May 2011
UC Implementation Doubles Year over Year
A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
 Industry News, Posted 04 Apr 2011
Contact Center as a Service
Virtualization makes sense for contact centers.
 Sounding Board, Posted 04 Apr 2011
The Key to Speech Analytics Is in the Cloud
Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
 Sounding Board, Posted 09 Mar 2011
Is the Cloud Your Answer?
Many questions need to be asked to reach the right conclusion.
 Inside Outsourcing, Posted 05 Jan 2011
The Voice in the Cloud
New offerings put anything and everything into the clouds.
 Sounding Board, Posted 05 Nov 2010
Why Reject the Premise of Hosted IVR Benefits?
The capital benefits will help sell the idea to the CFO.
 Inside Outsourcing, Posted 01 Nov 2010
8x8 Partners With Polycom
The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Industry News, Posted 14 Oct 2010
Five9 Achieves Annual Run-Rate Exceeding One Billion Calls Processed
Provider of on-demand call center software now processes more than 90 million telephone calls per month.
Industry News, Posted 09 Sep 2010
IVR Technology Group Comes Back with iAnswerListen to this article in TTS, powered by Loquendo
The customizable automated call answering system was specifically built with the medical community in mind.
 News Feature, Posted 19 Aug 2010
Chrysalis Software Launches Outbound Notification Service for Contact Centers
The solution can deliver a comprehensive multimedia service via phone, text message, email and Twitter.
 Industry News, Posted 17 Aug 2010
Verizon Business Customers to Trial Cloud-Based UC and Collaboration as a Service
Verizon is the first U.S.-based global service provider to conduct field trials of Cisco hosted collaboration solution.
 Industry News, Posted 01 Jul 2010
Interactive Intelligence Enhances Communications-as-a-Service OfferingListen to this article in TTS, powered by Loquendo
Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
 News Feature, Posted 18 May 2010
West to Acquire Holly ConnectsListen to this article in TTS, powered by Loquendo
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
 News Feature, Posted 14 May 2010
Should You Shore Up Your Resources Through Offshoring?
Some job titles are better outsourced overseas than others.
 Inside Outsourcing, Posted 03 May 2010
CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo
Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
 News Feature, Posted 16 Apr 2010
Security in the Cloud
Your data is secure with low-cost hosting options for voice biometrics.
 Cover Story, Posted 08 Mar 2010
Competition Heats Up
But delivering functional voice search services will take time and effort.
 Feature, Posted 08 Mar 2010
CallFire Releases Hosted IVR
Offering includes TTS, call recording, call routing, and a virtual receptionist.
 Industry News, Posted 02 Mar 2010
Voxeo and Telenet Partner to Deliver Contact Center Solutions
Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Industry News, Posted 10 Feb 2010
UTOPY Partners with Polaris Vanguard
Company will resell, implement, and support Utopy solutions in the Philippines.
 Industry News, Posted 24 Nov 2009
SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London
SpeechTEK's first ever European event
 Industry News, Posted 28 Aug 2009
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Companies: Outsourced Services
Chant, Inc.
Convergys Corporation
FrontRange
Inference Solutions North America
LumenVox
Microsoft Tellme
OneReach
Parlance Corporation
Right Voice, Inc.
VoltDelta OnDemand Solutions
Walsh Media, Inc.
Worldly Voices

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