May 12, 2010
Editor's Letter
Europe News
Companies across the globe are facing customer service challenges by not meeting consumer demand for multiple means of contact.
The company's Media Resource Control Protocol Server is interoperable with Avaya's Voice Portal 5.0.
Feature
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
The technologies will likely merge rather than compete.
Speech Technology Digest
Partnership brings CallCopy customers a built-in phonetic speech search capability.
Company cites growing demand for a its technologies and services across Northern Europe.
Speech Technology News Features
Conference speakers tout the technology's potential for making mobile transactions more secure.
Talking Tech
With new markets come new uses for the technology.