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Smart Customer Service
May 12, 2010
It's a Multimodal, Multilingual World
Survey of 16 Countries Shows a Lack of Cross-Channel Communications
Companies across the globe are facing customer service challenges by not meeting consumer demand for multiple means of contact.
Loquendo Opens Up to Avaya Speech Portal
The company's Media Resource Control Protocol Server is interoperable with Avaya's Voice Portal 5.0.
When in Rome...
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Will Multimodal Kill the Speech Star?
The technologies will likely merge rather than compete.
Speech Technology Digest
Aurix and CallCopy Partner to Enhance Speech Recognition Offering
Partnership brings CallCopy customers a built-in phonetic speech search capability.
Loquendo Opens U.K. Office in Central London
Company cites growing demand for a its technologies and services across Northern Europe.
Speech Technology News Features
Smartphones: The New Frontier for Voice Biometrics
Conference speakers tout the technology's potential for making mobile transactions more secure.
TTS Finds Global Media
With new markets come new uses for the technology.
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