March/April 2009
Magazine Features
But Is It Natural?
Eric Felipe-Barkin //
02 Apr 2009
Make it clear for callers to know what to say when given an open-ended prompt.
I'm Sorry, Dave, I'm Afraid I Can't Do That
Adam Boretz //
02 Apr 2009
Natural Language 2009: A Speech Odyssey
Taming the Multichannel Monster
Leonard Klie //
02 Apr 2009
The right tools and technologies can bring together all of your customer contact channels seamlessly.
Deployments
IVR on the Air at Dubai Airport
Eric Felipe-Barkin //
02 Apr 2009
Traffic volume mandates an automated system for flight information.
Speech Gives the Orders
Leonard Klie //
02 Apr 2009
A medical supplies distributor improves order accuracy with a voice-directed logistics system.
COLUMNS:
Editor's Letter
Naturally, It's About Customer Experiences
David Myron //
02 Apr 2009
The Business Case
Speech Analytics Delivers the Insight
Stephen Lawrence //
02 Apr 2009
The benefits reaped can be found across industries.
Forward Thinking
Avoid the "Old-Folks' Home" with a Speech-Enabled House
James A. Larson //
02 Apr 2009
Technology exists to help the elderly live on their own.
Inside Outsourcing
Speech Platform Architecture
Kevin Brown //
01 Apr 2009
Don't undersell the foundation of your reputation.
Interact
Are You Working Hard to Suck Less?
Susan Hura //
02 Apr 2009
Instead, why not design something people are happy to use?
A View from AVIOS
Beyond Voice Search
Thomas Schalk //
02 Apr 2009
The mobile user interface reaches a new level.
Voice Value
Nuance Roars into New Markets
Nancy Jamison //
02 Apr 2009
New Dragon release puts dictation into the mobile workforce.
Speech Solutions
Embedded Text-to-Speech
Eric Felipe-Barkin //
02 Apr 2009
FYI
Kindle 2's TTS Flare-Up Quickly Extinguished
Leonard Klie //
02 Apr 2009
Amazon will let authors and publishers decide whether text-to-speech will be available for their specific titles.
Overheard/Underheard
Adam Boretz //
02 Apr 2009
Under-the-radar speech news
Voice Search Will Challenge Contact Centers
Eric Felipe-Barkin //
02 Apr 2009
More viable mobile Web services will likely lead to an increase in contact center traffic, Voice Search 2009 panelists predict.
Yahoo Looks to Mobile to Increase Its Share of Searches
Eric Felipe-Barkin //
02 Apr 2009
The search engine provider hints at a move to mobile search.