September 2009

Magazine Features

The 2009 Implementation Awards

The 2009 Market Leaders

The 2009 Speech Luminaries

The 2009 Star performers

Editor's Letter

The Recession's Turbulent Effect

The Business Case

The Rise of Proactive Customer Care

Growth will continue as long as vendors keep their focus on the goal.

Forward Thinking

Beyond Speech Recognition

User property extraction systems pull more information.

Inside Outsourcing

Creating the 'Wow' Factor for Customer Retention

Intelligent automation puts the sizzle back in self-service.

Interact

IVRs and Traumatic Brain Injury

Situational awareness boosts system and company credibility.

A View from AVIOS

One System, Many Languages

Make sure complexity and costs don't stop projects.

Voice Value

The Tipping Point of Speech Proliferation

A rudimentary history traces speech since the 1990s

Speech Solutions

Next-Generation Smartphones

FYI

Avaya Seeks to Buy Nortel's Assets

The two firms have entered into an agreement for Avaya to buy Nortel's Enterprise Solutions business for $475 million.

KM Supplier Looks to Gain in IVR Space

eGain Communications has launched an interactive voice response system, signaling its entry into the voice self-service market.

Nuance Acquires Voicemail-to-Text Provider Jott

The deal adds to Nuance's position in the mobile voice services arena.

Nuance Under Antitrust Investigation

The U.S. Justice Department has confirmed that it is looking into Nuance's acquisition of Philips Speech Recognition.

Overheard/Underheard

Under-the-Radar Speech News.

Trendspotting

Google has another voice.