Summer 2013

Magazine Features

Building a Sound Social Presence

Microblogging enhanced with audio could bring personality to posts.

Speech Providers Embrace the Cloud

The forecast is bright for hosted solutions.

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.

Deployments

Foodservice Distributor Gets Taste of Improved Efficiency

With Vocollect's Voice Solution, Jordano's boosts order accuracy.

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.

Toronto Transforms City Services with 311

Canada's largest city improves customer service with updated contact center technologies.

Editor's Letter

Speech Technology Must Address Users' Needs

Forward Thinking

Assessing Speech-Enabled Help Apps

Users seeking voice-enabled service and support have several choices.

In Other Words

Voice Translation Hits Its Stride

Cross-language communication is globalizing business and affecting the world.

Inside Outsourcing

Transform the Customer Experience with IVR Best Practices

It's a fine line between love-hate and love-to-hate.

Interact

VUI Designers Fight a Losing Battle

When project teams lose sight of the big picture, users lose too.

Voice Value

The Evolution of Virtual Assistants

Siri may be at the forefront, but she's far from on her own.

Standards

Talking to the World

Speech applications don't exist in a vacuum.

FYI

Analytics and Compliance Increase Call Recording Investments

Consumers Want More, Better Voice Capabilities

Genesys Acquires Angel.com

IBM's Watson to Help Cancer Care

Overheard Underheard