Speech Technology Magazine

 

Speech Technology Digest

UCB and Verint Announce Launch of UCB’s PD Coach App, Powered by Verint’s Intelligent Virtual Assistant

Digital Health Coach helps support an automated patient journey for people living with Parkinson's Disease.
Speech Technology Digest, Posted 15 Nov 2018

New Marchex Institute Study Reveals Phone Calls Can Make or Break the Automotive Customer Journey

Auto manufacturers investing in call analytics are capturing share from competitors.
Speech Technology Digest, Posted 15 Nov 2018

Customer Service Requests Peak During the Holiday Season, But Not Support Delays

New data shows that messaging-based customer service is essential to keeping shoppers happy over the holidays.
Speech Technology Digest, Posted 13 Nov 2018

New version of the Philips SpeechLive Cloud-Based Speech-to-Text Solution Released

Philips SpeechLive now offers an integrated web recorder and is available on Canadian Microsoft Azure Servers.
Speech Technology Digest, Posted 13 Nov 2018

Double-digit Increases in Industrial IoT Sophistication in One Year, IFS Study Reveals

30% increase in IoT for asset performance management, 10% increase in IoT to monitor customers' equipment.
Speech Technology Digest, Posted 08 Nov 2018

Aculab Collaborates with the University of York for Language and Linguistic Science Project

Applicants sought for 2019 WRoCAH AHRC Collaborative Doctoral Award Studentships.
Speech Technology Digest, Posted 08 Nov 2018

Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions

Report also notes greatest number of customer wins and highest seat growth among vendors.
Speech Technology Digest, Posted 08 Nov 2018

Industry Veteran Michael Coney Joins Voci Technologies as COO

Coney's strategic, executive, operational expertise will help take Voci to the next level.
Speech Technology Digest, Posted 06 Nov 2018

Hyundai Invests in Deep Learning Computer Vision Startup allegro.ai

Hyundai invests in the future of autonomous vehicles.
Speech Technology Digest, Posted 06 Nov 2018

Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff

Improved agent performance to bring operational efficiency gains to Dynamic Recovery Solutions and its clients.
Speech Technology Digest, Posted 06 Nov 2018

Explosive IoT Growth Slowed by Early Adopter Paradox

Extensive multi-year F-Secure consumer survey finds the consumers most excited about connected home devices are also most aware of the privacy risks.
Speech Technology Digest, Posted 30 Oct 2018

Marchex Launches New MIND Innovation Lab

Marchex launches the Marchex Innovation Development (MIND) Lab.
Speech Technology Digest, Posted 30 Oct 2018

CallMiner Updates Real-Time Speech Analytics Platform

Eureka Alert provides next-generation automated monitoring, redaction, and alerting.
Speech Technology Digest, Posted 25 Oct 2018

Nearly Two-Thirds of People Don't Depend on IoT Devices For Their Everyday Lives

Smart home appliances are most popular connected devices, but less than 10% of people access the same application using multiple connected devices, according to a new survey.
Speech Technology Digest, Posted 25 Oct 2018

Chatmeter Unveils New Research on Voice Engine Optimization

Data pinpoints where national brands can leverage voice tech to drive local sales and offline traffic.
Speech Technology Digest, Posted 25 Oct 2018

Speech Recognition Helps Preserve Seneca Language

Deep learning and speech recognition help preserve rare languages.
Speech Technology Digest, Posted 23 Oct 2018

Study Finds Nuance Dominates Radiology Speech Recognition Market

Research suggests Nuance dominates the speech recognition market among Radiologists.
Speech Technology Digest, Posted 23 Oct 2018

GlobalWebIndex Launches New Platform for Chatbot-led Surveys

Market research company launches technology-powered mobile solution to transform how survey data is collected. New surveys with chatbot interface will capture hard-to-reach, mobile-first audiences. Initial survey reveals 74% of consumers are interested in giving feedback on new products being launched.
Speech Technology Digest, Posted 18 Oct 2018

VoiceVault Enters Administration, Selling Off Assets

VoiceVault, a provider of voice biometrics, has been taken over by administrators and will sell off its business and assets, according to Computer Business Review. 
Speech Technology Digest, Posted 16 Oct 2018

Better Mobile Voice Experience Needed

Overall, daily voice command technology usage is routine for only a third of users, even though 70% have tried voice once at least once. Barriers to more widespread use include privacy concerns, poor experiences using voice control and limited ownership of Internet of Things smart devices.
Speech Technology Digest, Posted 16 Oct 2018

Live Captioning Comes to Google Slides

Google announced, during Accessibility Awareness Month, that it is adding a live captioning feature to its G Suite presentation app Slides.
Speech Technology Digest, Posted 11 Oct 2018

CallQX Launches Hosted In-Queue Music and Messaging Platform for IVR and PBX Telephony Systems

Joint venture delivers fully-customized caller experiences featuring popular music, professionally-recorded voice prompts, and control for callers and contact centers.
Speech Technology Digest, Posted 11 Oct 2018

Sonant Corporation Selected to Automate Jury Services for Los Angeles County Superior Court

Cloud-based CourtTalk JuryTM software to handle calls and juror notifications.
Speech Technology Digest, Posted 11 Oct 2018

Helpshift Launches Partner Program

Helpshift, provider of an AI-powered conversational messaging platform, announced the launch of the Helpshift Partner Program.
Speech Technology Digest, Posted 09 Oct 2018

Red Box and Cloud9 Unveil Comprehensive Compliance Solution for Voice Trading

Red Box, a platform for voice, has extended the breadth of its voice capture capability through an integration with Cloud9's cloud-based trader voice communications platform, C9 Trader.
Speech Technology Digest, Posted 09 Oct 2018

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data.
Speech Technology Digest, Posted 09 Oct 2018

Build Chatbots and Automation with Artificial Intelligence with Smoothflow.io

Duo World, Inc. announced the Beta release of Smoothflow, its new cloud-based solution to manage organizational workflows with Chatbots and other conversational applications using Artificial Intelligence (AI).
Speech Technology Digest, Posted 02 Oct 2018

Amazon Alexa Fund Invests in Prefab Home Builder

Alexa Fund added as new investor, marking Amazon's first investment in a home prefabrication/construction company.
Speech Technology Digest, Posted 02 Oct 2018

Voysis Announces Embedded WaveNet for Mobile Devices and IoT

ViEW, Voysis Embedded WaveNet removes the need for the data center entirely.
Speech Technology Digest, Posted 02 Oct 2018