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Ally Bank Introduces Ally Assist Customer Voice Interaction

Feature leverages digital technology for an enhanced customer experience.
Posted May 18, 2015
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Ally Bank has further expanded its Ally Mobile Banking app to include Ally Assist, a virtual assistant that responds to customer inquiries. Currently available in the Ally Mobile Banking app for iPhone, Ally Assist can also predict customer needs by analyzing accounts and transactions to present context-aware topics and messages to customers.

Using automated intelligence and customer data profiles, Ally Assist anticipates customers' needs and approaches them with relevant solutions. The system "learns" from individual interactions and transactional behavior to determine the likelihood of needed information. For example, it can suggest data users might be interested in, such as the date and amount of a recent deposit, or a duplicate charge posted to a checking account.

Additional benefits include improved accessibility and navigation and an increased ability for customers to evaluate their banking accounts and manage their personal finances.

Specifically, users can interact with Ally Assist via speech or text to perform a wide range of tasks, including the following:

  • Initiate transfers, bill payments, Popmoney transactions, and deposits;
  • Request detailed information on accounts and transactions; and
  • Obtain information on interest earned and saving/spending patterns.

"As consumers rapidly adapt to the mobile environment, they are also becoming more familiar with voice-assisted applications," said Diane Morais, president and CEO of Ally Bank, in a statement. "Consistent with our focus on offering new features we believe will enhance the overall banking experience, we are introducing Ally Assist to enable customers to further customize how they manage their Ally accounts in an intuitive, convenient and easy-to-use manner."

"Ally Assist will give our customers a deeper awareness of their bank account activity in a unique and insightful manner, ultimately allowing more control in managing their money right at their fingertips," Morais added.

The Ally Mobile Banking app is available on for Android, iPhone, and Windows Phone 8, as well as iPad, Kindle Fire, and Android tablets.


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