Speech Technology Magazine

 

Digital DataVoice Becomes a LumenVox Skills Certified Partner

Digital DataVoice implements LumenVox speech enabled solutions on all major IVR platforms
Posted Jan 29, 2018
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Digital DataVoice (DDV) has become a LumenVox Skills Certified Partner, demonstrating its ability to deliver speech solutions based on the LumenVox speech automation suite.

DDV, an independent integrator of cloud and premises-based contact center solutions, uses the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a scalable carrier-grade self-service environment within the contact center and specialized speech applications.

"DDV has the ability to implement LumenVox speech-enabled solutions on all the major IVR platforms, such as Avaya, Cisco, and Genesys. When combined with their contact center expertise, DDV provides an excellent option for customers with multiplatform or single-vendor environments. LumenVox welcomes DDV's extensive experience in delivering and managing speech-enabled solutions to our family of Skills Certified Partners," said Lisa Cowan, LumenVox's vice president of sales and business development, in a statement.

"Digital DataVoice is excited to bring the capabilities of LumenVox's products to our customers," said Michael Hentges, chief technology officer at DDV, in a statement. "Speech interfaces are of critical importance to our customers, as they enable easy-to-use interactions that increase customers' usage and acceptance of automation."


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