Speech Technology Magazine

 

Empirix Launches Hammer 6.7 Test System

Latest release provides more application and testing coverage for voice and contact center applications.
Posted Jun 12, 2017
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Empirix, a provider of contact center assurance and end-to-end network performance visibility solutions, has released version 6.7 of its Hammer Test System for quality assurance, development, and IT teams to test and optimize quality for voice applications, mobile applications, and contact center systems.

The Hammer Test System can emulate interactions with contact centers, just as customers would experience them. These interactions include dialing or receiving calls, entering or speaking account information, and listening to ensure that the right responses are played, all while measuring system and network response times throughout each test call. Hammer's patented recognition technology even verifies that the correct prompts are being played in the application.

Highlights of this release include the following:

  • Expanded testing coverage, with extended support for Skype for Business, Presence Server and UE, RESTful API, and Cisco Built-in Bridge emulation for call recording platform testing;
  • Pre-packaged options to verify transfer scenarios and on-/off-hold call flows;
  • Dynamic retrieval of web services to validate voice application responses;
  • Interoperability with the Hammer Cloud Platform; and
  • Speech-to-text transcription capabilities.

"Empirix has spent many years learning about our customers and responding to dynamic market needs, elevating Hammer to the leading-edge solution it is today. We are so excited to introduce our most powerful release ever," said Erik Delorey, product manager for contact center assurance at Empirix, in a statement. "Organizations can now leverage the Hammer Test System to detect and measure performance issues faster, across their entire communications network."

Empirix also recently released Sprint, a solution for automating functional and regression testing. Built on the Hammer Cloud Platform, Sprint, allows users to configure stories and test behavior, with hundreds of tests automatically executed in minutes. Automated reporting enables organizations to identify problem areas and eliminate defects earlier in the development process. In addition, operations teams can reuse test cases for production monitoring and alerting.

"Based on our years of experience working with QA, we understand the risks associated with shortened development cycles and misalignments among QA, development and business functions in the midst of change," Delorey said. "QA teams can rely on Sprint's intelligent test case creation, on-demand execution, and automated reporting to streamline testing and boost quality."


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