Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform.
GM Voices, a producer of professionally-recorded voice files for technology applications, today announced its status as a technology partner in the Genesys Partner Network. GM Voices provides customers with an option for friendly, brand-consistent audio files to greet and guide callers on Genesys' feature-rich voice solutions.
GM Voices has worked with Genesys for nearly a decade, providing the pre-installed voice files on a number of automated voice solutions, including Voice Portal and Dialog Designer.
"We're very exited to be part of the Genesys partner network," said Marcus Graham, founder and CEO of GM Voices, in a statement. "We love collaborating with Genesys partners and customers to create natural-sounding voice applications. Creating a brand-consistent persona or virtual personality is incredibly important. With hundreds of voice actors, 100-plus languages, and our worldwide network of recording studios, we can help those voice implementations speak the local language anywhere in the world."
"Genesys and its technology partners have a great formula for product development and engineering, and the voice and human touch that makes the connection with customers is key element of great customer service," said David York, senior vice president of global partners at Genesys, in a statement. "With GM Voices joining us as a partner, Genesys customers can now leverage their professionally recorded voice files to provide a rich customer experience."