Speech Technology Magazine

IVR Technology Group Launches Prestophone

Prestophone is a cloud-based voice platform.
Posted Aug 9, 2017
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IVR Technology Group, a provider of secure voice and text applications, has launched Prestophone, a cloud-based voice platform that offers a full suite of advanced add-on technologies, such as call tracking, pay by phone, interactive voice response (IVR), and more.

According to Akash Desai, president of IVR Technology Group, 79 percent of customers prefer to contact businesses by phone, but 72 percent find it to be a dreadful experience.

"For more than 20 years, our mission has been to deliver voice applications that make that experience delightful. Now, our promise comes full circle with Prestophone because now it's delightful to have a modern phone system," he said in a statement.

Through Prestophone, IVR Technology Group is delivering a cloud-based voice over IP (VoIP) platform that seamlessly integrates all their interactive voice response (IVR) applications into one product. The applications include advanced voice and visual IVR menus, pay by phone, call tracking, click to call, voice analytics, call transcripts, special HIPAA compliant technologies for healthcare organizations, and more. Additionally, customers enjoy real-time integration with their favorite CRM software, office suites, and productivity tools.

"We like to call this an enterprise-class business communications stack," Desai said. "If you can install apps on your phone, you can administer Prestophone. It's that easy."

"Secure and reliable voice platforms that seamlessly handle both the PCI and HIPAA needs of customers are difficult to find. We're excited to offer a secure hosted environment that replaces customer worry with improved service, features, and capabilities that deliver a delightful brand experience," said Robert Maefs, chief product officer at IVR Technology Group, in a statement.

Prestophone offers pay-as-you-go pricing based on the number of lines, with no limit on users. Companies can also pick from technology bundles that can be customized for nearly any business.


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