STC Group's new VoiceKey.PLATFORM release coincides with the launch of two new biometric solutions VoiceKey.AGENT and VoiceKey.FRAUD.
STC Group has released a new version of its multimodal biometric authentication software, VoiceKey.PLATFORM, and launched VoiceKey.AGENT 2.8 and VoiceKey.FRAUD, two solutions for remote voice identification and verification.
The updated version of the VoiceKey.PLATFORM supports mono channel mode (speaker diarization), which enables separating the callers's and agent's speech in real time, and has improved text-independent voice biometrics in the cross-channel mode, which will allow registering and verifying on various devices with higher accuracy. A public programming interface based on the REST-API was implemented.
VoiceKey.AGENT is a solution for voice user identification for contact centers. During a call, the program compares the caller's voice with a voice sample already stored in the system. In case of verification with a low coincidence threshold, the new version will automatically compare the caller's voice with recordings from the black list and immediately demonstrate the results to the agent.
VoiceKey.FRAUD enables search and identification of fraudsters both during the dialogue with an agent and in call recordings. With the new version, import of the black list is available, as well as offline black list comparison and cluster construction based on identifiers or voice.
The platform is scalable, language-independent, and adaptable for operation in interactive voice response, web-based, and mobile applications.
"Solutions based on VoiceKey.PLATFORM are relevant for financial organizations, insurance, and telecom companies, as well as a variety of firms that utilize remote customer services. We have been working on this release for a long time, analyzing feedback from clients who are already utilizing solutions by STC. The new version provides high-tech security of client data and is more flexible and convenient to use. Implementation of VoiceKey.PLATFORM will simplify the process of user verification for both the company and its clients," said Sergei Chekhovskikh, head of product development at STC, in a statement.