Speech Technology Magazine

 

Virtual Assistant Market to Top $3 Billion by 2020

Businesses will continue to adopt the technology for customer interactions, especially on mobile devices. (Featured on SmartCustomerService.com.)
Posted May 5, 2015
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Hexa Research has projected the global intelligent virtual assistant market to exceed $3 billion in five years, fueled by an increased focus on effective client communication.

The research firm expects large enterprises to remain the largest user of the technology as they turn over a large percentage of customer interactions, especially on mobile devices, to virtual assistants. An increasing number of enterprises across industry verticals have also adopted virtual agent technology to fuel revenue. However, the virtual assistant needs to be capable of replicating the services presently available through conventional or traditional self-service options. For the full story, click here.

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