Speech Technology Magazine

SoundBite Communications Releases Autopayment Interface

BURLINGTON, Mass. -- SoundBite Communications released the SoundBite Agentless Direct Collect autopayment interface for its customer communications platform yesterday.
Posted May 29, 2007
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BURLINGTON, Mass. -- SoundBite Communications released the SoundBite Agentless Direct Collect autopayment interface for its customer communications platform yesterday.

Agentless Direct Collect enables SoundBite to seamlessly integrate fully-automated inbound and outbound calls with a number of market-leading payment processing platforms via a combination of advanced telephony and XML. It is supported by many of the leading providers in the payment processing industry.

Agentless Direct Collect is exclusive to the SoundBite on-demand customer contact platform, which enables organizations to use a Web browser to initiate the delivery of automated, interactive voice messages to their customers, empowering them to make immediate payments. With SoundBite's on-demand platform and usage-based pricing model, clients can begin using the service within a few days, without having to deploy any additional hardware or software.

"Our clients are increasingly seeking the ability to deliver fully agentless payment capabilities across both inbound and outbound channels," said Peter Shields, president and CEO of SoundBite Communications. "Agentless Direct Collect gives our clients the benefits of tight integration, enables them to leverage the capabilities of leading payment solutions, and enhances both customer experience and likelihood of payment, while boosting the effectiveness and profitability of their campaigns."

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