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Biographical Information
Scott Manghillis
Articles By Scott Manghillis
Creating the 'Wow' Factor for Customer Retention
Intelligent automation puts the sizzle back in self-service.
Posted 27 Aug 2009 -
September 2009 Issue
- by
Scott Manghillis
The Best Response to a Tough Economy
Make smart investments in your enterprise customer voice portal
Posted 01 May 2009 -
May 2009 Issue
- by
Scott Manghillis