Speech Technology Magazine

Category: Hospitality

OVERHEARD UNDERHEARD

Under-the-radar speech news
FYI, Posted 17 Feb 2017

Domino's Now Taking Orders from Apple Watch

The pizza delivery chain is letting customers place orders through their Apple Smart Watches.
Speech Technology Digest, Posted 17 Feb 2016

Domino's Brings Pizza Ordering by Voice to Amazon Echo

Just in time for the Super Bowl, Domino's Pizza is letting customers use voice to order pizza deliveries via the Amazon Echo device.
Speech Technology Digest, Posted 03 Feb 2016

IZITEQ Launches Izi.TRAVEL Audio Guides

Izi.TRAVEL Offers free online and offline audio guides for hundreds of travel destinations.
Speech Technology Digest, Posted 23 Jun 2015

Tim Hortons Launches Mobile App with Voice Capabilities

Tim Hortons' new mobile app for Windows devices features voice-activated mobile payment technology.
Speech Technology Digest, Posted 19 Jun 2014

Hyatt Selects Unify for Global Reservations and Customer Support Centers

Unify's OpenScape contact center solution delivers needed analytics, flexibility, and reliability to the hotel chain.
Speech Technology Digest, Posted 06 May 2014

RedShift Unveils Voice Recognition Mobile App

RedShift's mobile voice recognition app takes restaurant orders without a phone call.
Speech Technology Digest, Posted 24 Mar 2014

Voice Could Open New Doors for Hotels

FYI, Posted 01 Mar 2012

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011

Best Western Selects Interactions' IVR to Improve Customer Care

Interactions' HumanTouch Platform will provide next-generation interactive voice response technology for the hotel chain operator.
Speech Technology Digest, Posted 22 Feb 2011

Lexifone Deploys Real-Time Voice Translation Service on Voxeo’s IVR Platform

The Voxeo platform enables Lexifone to launch a two-way communication solution that works with any phone.
Speech Technology Digest, Posted 16 Feb 2011

Vlingo Voice-Enables Even More Tasks

The new ActionBar allows for integration with KAYAK, Fandano, and Open Table.
Speech Technology News Features, Posted 16 Dec 2010

Trisys Introduces IP Call Recording Software

This 100 percent software-based solution doesn't rely on specific call control protocols.
Speech Technology Digest, Posted 15 Dec 2010

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Make Mine a Large with Extra Speech TechnologyListen to this article in TTS, powered by Loquendo

800 PBX launches new IVR solution aimed at automating local pizzerias.
Speech Technology News Features, Posted 12 Mar 2009

Amcom Software Acquires SDC SolutionsListen to this article in TTS, powered by Loquendo

The addition of SDC Solutions' product line and customer base strengthens Amcom's call center and emergency management software business.
Speech Technology News Features, Posted 03 Feb 2009

SVOX Introduces Polyglot TTSListen to this article in TTS, powered by Loquendo

With new text-to-speech system, foreign words or phrases can be spoken like a native.
Speech Technology News Features, Posted 05 Nov 2008

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Speech Technology News Features, Posted 02 Oct 2008

Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo

Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Speech Technology News Features, Posted 18 Sep 2008

Wyndham Welcomes Guests With a New Voice

Given the improved capabilities of today's speech applications, many businesses are examining speech automation's potential for strategic, long-term business value. David Mussa, VP of reservations for Wyndham International, was one such executive, who - looking at his customer service - found that he had a veritable laundry list of reasons for moving to speech.
Deployments, Posted 07 Nov 2005

What Happened to Voice Portals?

What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Feature, Posted 30 Aug 2005

Most Innovative Solutions Awards 2005

According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…
Feature, Posted 20 Jun 2005

History Calls: Delivering Automated Audio Tours to Mobile Phones

Automated audio tours are a popular resource at many cultural heritage sites around the world. This application was first introduced more than two decades ago using personal audio cassette players. These "personal" tours allowed museum visitors to enjoy exhibits more privately, without a human guide or docent, and let them move along at their own pace. Typically a patron would rent a player for a fee and then follow a prescribed route through the museum…
Deployments, Posted 26 Apr 2005
Companies: Hospitality
All Worldly Voices
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
KnuVerse
Plum Voice