July 02, 2008
Forward Thinking
The next phases of IVR development centers on multimodality and faster transactions.
FYI
IVR's Role in the Changing Contact Center
News Feature
New Voice Powered User Interface speech-enables email, text messaging, Web search, dialing, address book, launching applications, and a new "Note2Self."
SVOX is latest firm to partner with the software giant on in-car infotainment system development.
Calendar based outbound appointment reminders keep calendars filled and up to date.
Strategic agreement combines voice applications with communications-based sports relationship management solution.