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Smart Customer Service
July 02, 2008
The Evolution of IVR Systems
The next phases of IVR development centers on multimodality and faster transactions.
IVR's Role in the Changing Contact Center
Speech Technology News Features
Vlingo Offers Total Voice Control of BlackBerry Smartphones
New Voice Powered User Interface speech-enables email, text messaging, Web search, dialing, address book, launching applications, and a new "Note2Self."
Microsoft Further Expands Car Systems
SVOX is latest firm to partner with the software giant on in-car infotainment system development.
A Virtual Assistant Even SMBs Can Afford
Calendar based outbound appointment reminders keep calendars filled and up to date.
Speech Jumps into the NCAAs
Strategic agreement combines voice applications with communications-based sports relationship management solution.
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