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Smart Customer Service
July 09, 2008
Phoenix's new unified communications solution supports 14,000 city employees.
Psych! Don't Send Callers to a Web Site
They used their phones for a reason, so don't redirect them elsewhere.
Speech Technology News Features
Google Tests Maps with Voice
A new speech-enabled service from Google lets users of select BlackBerry smartphones search for businesses on Google Maps.
GALE Winds Blow at BBN
Speech technology vendor wins additional funding for military translation technologies; the focus continues on Arabic and Chinese languages.
Loquendo and H-Care Extend Avatar Presence
Retailer TIM Brazil and Italian gambling Web site Lottomatica are now using talking Human Digital Assistants from H-Care to improve customer service and help customers navigate their sites.
Nuance Sued for $30 Million in Fees by Vianix
Suit alleges contract violations with regard to licensing and fees of audio compression system.
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