July 30, 2008
Deployments
Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Inside Outsourcing
Factors to consider in placing automation in the right place for customers.
News Feature
Japanese software developer builds a text-to-speech product that lets users communicate with their own voices.
Speech analytics will help drive the nearly $2.4 billion quality management/liability recording market to new heights.
The exclusive U.S. carrier of Apple's iPhone is developing a voice mashup that will give users of that device voice access to the mobile Web.
A New York-based transcription services company suggests a few techniques to enhance digital audio recordings for transcription purposes.