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Smart Customer Service
July 30, 2008
On the Road to Success
Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
How to Deliver a Successful Multichannel Customer Experience
Factors to consider in placing automation in the right place for customers.
Speech Technology News Features
OKI Brings a Unique Voice to TTS
Japanese software developer builds a text-to-speech product that lets users communicate with their own voices.
Verint and NICE Lead the QM/Liability Recording Market
Speech analytics will help drive the nearly $2.4 billion quality management/liability recording market to new heights.
AT&T Developing iPhone Speech Apps
The exclusive U.S. carrier of Apple's iPhone is developing a voice mashup that will give users of that device voice access to the mobile Web.
Is Speech to Blame for Bad Transcripts?
A New York-based transcription services company suggests a few techniques to enhance digital audio recordings for transcription purposes.
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