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Smart Customer Service
October 29, 2008
Unified in Care and Communications
Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Speech Technology Digest
Verizon, Klausner Settle Visual Voicemail Dispute
Wireless carrier agrees to license the technology from Klausner, ending their patent litigation.
Speech Technology News Features
Mock Election Showcases Voice-Enabled Voting Machine
A revolutionary multimodal speech and touch-screen voting system is used to hold a mock presidential election at Auburn University.
Vangard Voice Systems Introduces Mobile Voice Platform
Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Know What Your Customers Really, Really Want
Driving self-service means understanding customer experience and desires, Nuance Conversations keynoter says.
Are You Doing Right by Your Customers?
Enterprises must find the right balance between live service and self-service automation
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