October 29, 2008
Deployments
Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Industry News
Wireless carrier agrees to license the technology from Klausner, ending their patent litigation.
News Feature
A revolutionary multimodal speech and touch-screen voting system is used to hold a mock presidential election at Auburn University.
Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Driving self-service means understanding customer experience and desires, Nuance Conversations keynoter says.
Talking Tech
Enterprises must find the right balance between live service and self-service automation