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Smart Customer Service
November 19, 2008
Tomorrow's Technologies, Today's Applications
We need to look beyond basic processing to fuller understanding.
Market Spotlight: Financial Services
A Market Is Ready to Make Money Mobile.
Speech Technology Digest
Convergys Rolls Out New Voice Portal and Mobile Self-Service Offerings
Convergys introduces Intervoice Voice Portal 6.0 (IVP 6) and its next-generation application creation environment, Interaction Composer.
NEC and Tellme to Offer On-Demand Voice Services
Joint offering extends the NEC UNIVERGE 360 vision to enterprise contact centers through intuitive self-service voice applications.
Speech Technology News Features
Voice Enables Web Search Behind the Wheel
A new multimodal application from ATX lets users search the Web from inside their cars.
Avaya Delivers New Outreach Solutions For Financial and Healthcare Industries
New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency.
Avaya Announces Unified Communications All Inclusive
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Avaya Enhances UC with Voicemail-to-Text
Avaya, Mutare, and SpinVox team to deliver the first-of-its-kind solution for corporate environments.
Moshi Introduces IVR Clock
The new touch-free alarm clock features TimeSet technology that allows users to set the time and alarm by voice.
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