January 28, 2009
Industry News
If it's not delivered on time, it's free, the company says.
On-demand call center software vendor announces general availability of its new software release.
News Feature
The deal allows the company to expand into speech recognition and speech dialogue solutions.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
The acquisition expands Genesys’ hosted contact center solutions portfolio.
VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
Resorb Networks releases public beta of BlindSpeak, which lets users send synthesized messages to anyone, anywhere.
Major TV network will use speech technologies to render its video content searchable.