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Smart Customer Service
January 28, 2009
Speech Technology Digest
Ifbyphone Delivers Voice Service Guarantee
If it's not delivered on time, it's free, the company says.
Five9's Cloud Computing Comes to Call Centers
On-demand call center software vendor announces general availability of its new software release.
Speech Technology News Features
SVOX Acquires Siemens' Speech Unit
The deal allows the company to expand into speech recognition and speech dialogue solutions.
Contact Centers on the Verge of an IP Telephony Revolution?
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
Genesys Acquires SDE, Creators of the Genesys Customer Interaction
The acquisition expands Genesys’ hosted contact center solutions portfolio.
Eureka! Finds a New Partner
VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
Speech Cards Now Available As a Beta Test
Resorb Networks releases public beta of BlindSpeak, which lets users send synthesized messages to anyone, anywhere.
Nexidia Bags MSNBC in Video Search Deal
Major TV network will use speech technologies to render its video content searchable.
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