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Smart Customer Service
February 18, 2009
Submitted for Your Approval
SpeechTEK attendees conduct hands-on evaluations.
Speech for Distance Learning
Part I: Speaker verification ensures the identities of students.
Speech Technology Digest
Comverse Launches IMS Solution with Integrated Voice, Messaging and Billing Services
Cost-effective IP multimedia subsystem (IMS) solution allows fast network rollout, future-proof growth, and interoperability.
Speech Technology News Features
Nuance Unveils Voice Control 2.0
Nuance Promises Bigger, Faster, Better, More with the Release of NCV2
W3C Drafts New Multimodal Standard
EMMA facilitates interaction through keyboard, mouse, voice, touch, or gesture.
Ditech to Deliver Voice-Based Web Interaction during Mobile Calls
The new network-based platform will allow users to utilize voice commands to access the Web during mobile phone calls.
Enkata Launches First-Call Resolution Cloud Computing Service
The new FCR Metric Plug-in provides access to Enkata's FCR algorithm and delivers cloud-based services to call centers.
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