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Smart Customer Service
June 24, 2009
Is the Promise of Outbound IVR All Talk?
Is Your Goal to Get Rid of Money?
Relying solely on industry standards sets the bar too low.
Speech Technology Digest
Let Homer Simpson Be Your Co-Pilot on TomTom Portable Navigation Devices
Celebrating "The Simpsons" 20th Anniversary, TomTom, Locutio Voice Technologies, and Twentieth Century Fox Bring Hilarious Homer Quips To Navigation Devices in North America and Europe.
CallMiner and ZOOM International Execute Reseller Agreement
The companies will integrate speech analytics into ZOOM's suite of software solutions for contact centers.
Speech Technology News Features
SpinVox Makes Play for Latin America with 12 New Rollouts
The voicemail-to-text provider announces an international partnership with Telefónica.
Sheridan Institute Deploys Emergency Notification System Based on Cisco UAE
The system is the first of its kind in North America and serves the school's more than 15,000 students and faculty members on three campuses.
VoiceTrust Looks to iPhone for Revenues, Mindshare
The Munich-based voice biometrics provider has released an iPhone app with the intention of drawing business-to-business customers.
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