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Smart Customer Service
August 12, 2009
Speech Takes Airline to New Heights
By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.
Make Your IVR a Disaster Recovery Star
Or at least consider outsourcing this function to an IVR provider.
Speech Technology Digest
Vendor Gives Away Free CRM and Help Desk Software
Kayako is giving away free software licenses to charities and open-source software projects.
Autodesk Licenses Fonix VoiceIn 4.2 Speech Software
The speech software is licensed to Autodesk.
Speech Technology News Features
SpinVox Looks to Portugal, Brazil, and Italy with API
SpinVox makes a play for Portuguese- and Italian-speaking markets with new language support for its API.
Nuance Open Speech Attendant Solution Now Rated Avaya Compliant
The compliance rating helps businesses leverage investments in Avaya IVR platforms.
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