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Smart Customer Service
May 19, 2010
On the Move
Speech sets its sights on emerging Eastern European markets.
CosmoCom Unifies Public Health Services Communications in Spain
Contact center and speech-enabled customer communications solutions can serve 2.5 million Spaniards.
Loquendo Lends Its Voice to Virtual Assistant for Government Health Services
María, a new virtual assistant, provides free health information to Andalusian citizens 24/7.
Market Spotlight: Travel and Transportation
Speech takes flight among pilots and tower personnel.
Should You Shore Up Your Resources Through Offshoring?
Some job titles are better outsourced overseas than others.
Speech Technology Digest
Italian Hospitals Broadcast Over the Web Using Loquendo TTS
New service provides music and important announcements throughout hospitals in Italy's Tuscany region.
Speech Technology News Features
Google to Acquire Global IP Solutions
Cash offer will bring the IP voice and video processor into Google's stable for an estimated $68.2 million.
West to Acquire Holly Connects
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
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