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Smart Customer Service
January 04, 2012
Can Mobile and IVR Coexist?
Customer interaction technologies should support one another, not compete.
Put Customers First When Designing Mobile Apps
Don't ignore your customers or they'll ignore you.
Speech Technology Digest
LG Remote Adds Voice Recognition
Upgraded remote recognizes voice commands.
Winscribe for iPhone and Winscribe MD Get Revamp
Updated dictation applications support barcode scanning technology.
MSI Unveils Voice Genie
Voice-controlled system startup operates without mouse or keyboard.
Stage 2 Networks Acquires CTI Hosted VoIP Division
Deal will help both companies focus on primary services.
BMW Drivers Can Hear Yelp
New TTS feature enables drivers to listen to information and reviews about area businesses.
Speech Technology News Features
Speech-to-Speech Translators to Aid in Soccer Event
Ectaco shipped 1,500 iTRAVL devices to the Ukraine for use during the 2012 UEFA Championship.
New Swype Beta Features Dragon Dictation
The text input provider rolls Nuance technology into its latest offering.
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