January 04, 2012
Cover Story
Customer interaction technologies should support one another, not compete.
Editor's Letter
Don't ignore your customers or they'll ignore you.
Industry News
Upgraded remote recognizes voice commands.
Updated dictation applications support barcode scanning technology.
Voice-controlled system startup operates without mouse or keyboard.
Deal will help both companies focus on primary services.
New TTS feature enables drivers to listen to information and reviews about area businesses.
News Feature
Ectaco shipped 1,500 iTRAVL devices to the Ukraine for use during the 2012 UEFA Championship.
The text input provider rolls Nuance technology into its latest offering.