May 30, 2012
Deployments
Expanded quality monitoring reduces costs and improves agent training.
In Other Words
Smart marketers are getting personal.
Industry News
New features include EHR support
Companies collaborate to deliver secure mobile calling capabilities to U.S. government
The company calls on the NHTSA to include speech technologies in review of driver distraction guidelines for vehicle interfaces.
News Feature
Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities.