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Smart Customer Service
May 30, 2012
Vonage Calls on Nexidia for Improved Contact Center Operations
Expanded quality monitoring reduces costs and improves agent training.
In Other Words
Blasts Heard Round the Globe
Smart marketers are getting personal.
Speech Technology Digest
Nuance Launches Dutch Version of Dragon Medical 11
New features include EHR support
Cellcrypt Teams Up with Verizon
Companies collaborate to deliver secure mobile calling capabilities to U.S. government
Agero Advocates for Speech in Cars
The company calls on the NHTSA to include speech technologies in review of driver distraction guidelines for vehicle interfaces.
Speech Technology News Features
NICE Debuts First Session Recording Solution Based on SIPREC Protocol
Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities.
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