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Smart Customer Service
April 10, 2013
Drivers Prefer Speech, But It Needs Work
Raise Your Mobile Profile
Look to outsourcing to give your customers the technology they expect.
Speech Technology Digest
AT&T Watson Speech Engine to Power Interactions' Virtual Assistants
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool
VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.
ManageEngine Releases Voice-Enabled Help Desk App
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
CMO Council Chooses TranscribeMe for Voice-to-Text Services
The new partnership with TranscribeMe enables quicker sharing of thought-leadership content.
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