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Smart Customer Service
October 08, 2014
Speech Technology Digest
IPsoft Introduces Amelia, Its New Artificial Intelligence Platform
Amelia can learn to help customers and associates by absorbing data and observing people. (Featured on
8x8 Releases Virtual Contact Center 8.1
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions. (Featured on
ABC-CLIO Solutions Adds ReadSpeaker's TTS to its Online Curriculum and Reference Resources
Learners can now listen to and highlight all ABC-CLIO Solutions online text resources.
Enacomm Inks Deal with SafeAmerica Credit Union
The deal involves Enacomm'e IVR for self-service and assisted-service interactions.
BigHand Rolls Out Advanced Multilingual Speech Recognition Support
New Opus codec improves speech recognition accuracy from remote devices.
Speech Technology News Features
Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics
Tangerine is the first Canadian bank to deploy voice technologies.
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