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Smart Customer Service
August 29, 2006
Q & A
Joseph Brown, Vice President of Voice Solutions, RightNow Technologies
Speech Technology Magazine
sat down with Joseph Brown, vice president of voice solutions at RightNow Technologies, to discuss the importance of speech self-service.
Speech Technology Digest
Nortel to Establish New R&D Center in Bangalore
BANGALORE - Nortel is establishing a Nortel Technology Excellence Center (NTEC) in Bangalore, India, focused on new product design, development and testing.
American Red Cross Selects Verizon Business to Help With Emergency Relief Efforts
BASKING RIDGE, N.J. - The American Red Cross entered into an agreement with Verizon Business to provide aid to individuals affected by natural disasters and other major events.
ITG Accessibility Solutions Group Appoints New Account Executive
FALLS CHURCH, Va. - Integration Technologies Group hired Richard Krafsig as account executive for its Accessibility Solutions Group (ASG).
Chester Anderson Joins @International Services
Chester Anderson is name as president of @International Services Software
Aspect Software Partners with Servion to Distribute eWorkforce Management in India
Aspect Software and Servion Global Solutions entered into a partnership
Nuance Ships ScanSoft OmniPage Capture SDK 15
Nuance Communications, Inc. released ScanSoft OmniPage Capture SDK 15. The new release includes RealSpeak Text-to-Speech for converting documents into audio files; and support for PDF.
Telstra Awarded Gold Status by Avaya
AUSTRALIA - Telstra Business Systems joined Avaya's BusinessPartner program at the Gold certification level.
Carnegie Mellon University Develops New Speech-Recognition Technology
Researchers at Carnegie Mellon University (CMU) have developed a chip architecture that enables automatic recognition of voice streams supporting speech recognition.
Nuance Communications Teams With Analog Devices to Offer Automotive Platform
- Nuance Communications, Inc. expanded its relationship with Analog Devices, Inc. to deliver speech-enabled solutions for the automotive industry.
Lucent Unveils New Speech Software from Bell Labs
MURRAY HILL, N.J. - Lucent introduced a speech software package based on Bell Labs research called the Lucent Speech Application Platform that will enable professionals to develop Windows-based applications for speech-enabled products.
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