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October 10, 2006
Gates Selects Genesys GETS Communications Platform
Gates implemented the Genesys Enterprise Telephony Software (GETS) platform.
BT Signs New Five-Year Contract with Convergys
Convergys entered a five-year contract with BT to expand the use of Infinys, Convergys' billing and customer care solution, to support all of BT's consumer, business, and wholesale customers.
Brasil Center Continues to Expand Its Contact Centers with Nortel Solutions
SAO PAULO -
, an Embratel Group company, has expanded the capabilities of its contact center services for customers in Rio de Janeiro with Nortel call center solutions.
Eicon Networks Completes Acquisition of Intel's Media and Signaling Business and Changes Name to Dialogic
MONTREAL, Quebec - Eicon Networks Corporation completed its acquisition of Intel Corporation's Media and Signaling business.
MasterCard Selects Convergys to Provide Search Service for ATMs
PURCHASE, N.Y. - MasterCard provided cardholders with a mobile, location-based search and directory service so they can request the location of the nearest ATM be sent to their cell phone via SMS text message.
Mollen Immunization Deploys Angel.com On-Demand IVR Solution
Mollen Immunization Clinics of North America deployed SurveyByFone by Angel.com via the salesforce.com AppExchange.
Serotek Signs New Dealer
- Serotek Corporation executed a dealer agreement with Technologies for the Visually Impaired, Inc.
Angel.com Expands IVR Solutions LeadByFone and RecordByFone on Salesforce.com's AppExchange
SAN FRANCISCO - Angel.com, a division of MicroStrategy® Inc., and salesforce.com expanded Angel.com's suite of SalesforceByFone applications.
Voxware Releases VoiceLogistics Pro 2.0
- Voxware, Inc. (Nasdaq: VOXW) released VoiceLogistics Pro 2.0, its voice application software development and implementation toolkit.
Voxware Certifies Support of Symbol's WT4000 Series of Mobile Computers
- Symbol Technologies' newly introduced WT4000 series of mobile computers has been certified by Voxware, Inc. to run Voxware's VoxBrowser.
Persay Delivers Biometric Speaker Verification for Microsoft Speech Server and Speech Platform Services
TEL AVIV, Israel - Persay released VocalPassword text dependent speaker verification platform as an add-on to Microsoft Speech Server 2004 R2 (MSS) and the next version of Speech Server, which was recently renamed Microsoft Office Communications Server 2007 Speech Platform Services.>
Cisco Extends Its Unified Communications to Companies of All Sizes
SAN JOSE, Calif. - Cisco Systems enhanced its Unified Communications suite of voice, data, and video products to connect small- and medium-sized businesses.>
Common Voices Granted U.S. Patent for Subscriber Migration Technology
The U.S. Patent and Trademark office has granted final approval of Common Voices', a supplier of migration solutions and VoiceXML software applications, patent covering subscriber migration technology.
NICE and Avaya Extend Global Alliance
and BASKING RIDGE, N.J. - NICE Systems Ltd. and Avaya Inc. expanded their global relationship to encompass the distribution of workforce management software from IEX Corporation, a subsidiary of NICE.
Envox Worldwide Releases Envox PhoneLink for Salesforce.com's AppExchange
& SAN FRANCISCO - Envox Worldwide released Envox PhoneLink for salesforce.com.
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