Gates implemented the Genesys Enterprise Telephony Software (GETS) platform.
Convergys entered a five-year contract with BT to expand the use of Infinys, Convergys' billing and customer care solution, to support all of BT's consumer, business, and wholesale customers.
SAO PAULO - Brasil Center, an Embratel Group company, has expanded the capabilities of its contact center services for customers in Rio de Janeiro with Nortel call center solutions.
MONTREAL, Quebec - Eicon Networks Corporation completed its acquisition of Intel Corporation's Media and Signaling business.
PURCHASE, N.Y. - MasterCard provided cardholders with a mobile, location-based search and directory service so they can request the location of the nearest ATM be sent to their cell phone via SMS text message.
Mollen Immunization Clinics of North America deployed SurveyByFone by Angel.com via the salesforce.com AppExchange.
MINNEAPOLIS, Minn. - Serotek Corporation executed a dealer agreement with Technologies for the Visually Impaired, Inc.
SAN FRANCISCO - Angel.com, a division of MicroStrategy® Inc., and salesforce.com expanded Angel.com's suite of SalesforceByFone applications.
LAWRENCEVILLE, N.J. - Voxware, Inc. (Nasdaq: VOXW) released VoiceLogistics Pro 2.0, its voice application software development and implementation toolkit.
LAWRENCEVILLE, N.J. - Symbol Technologies' newly introduced WT4000 series of mobile computers has been certified by Voxware, Inc. to run Voxware's VoxBrowser.
TEL AVIV, Israel - Persay released VocalPassword text dependent speaker verification platform as an add-on to Microsoft Speech Server 2004 R2 (MSS) and the next version of Speech Server, which was recently renamed Microsoft Office Communications Server 2007 Speech Platform Services.>
SAN JOSE, Calif. - Cisco Systems enhanced its Unified Communications suite of voice, data, and video products to connect small- and medium-sized businesses.>
The U.S. Patent and Trademark office has granted final approval of Common Voices', a supplier of migration solutions and VoiceXML software applications, patent covering subscriber migration technology.
RA'ANANA, Israel and BASKING RIDGE, N.J. - NICE Systems Ltd. and Avaya Inc. expanded their global relationship to encompass the distribution of workforce management software from IEX Corporation, a subsidiary of NICE.
WESTBOROUGH, Mass. & SAN FRANCISCO - Envox Worldwide released Envox PhoneLink for salesforce.com.