June 20, 2007
Feature
In IVR design, it should be about finding the right voice, not the right character.
Industry News
Under a new strategic distribution agreement, Handmark will distribute Nuance Communications' Nuance Voice Control for BlackBerry, Windows Mobile, and Palm devices.
Fonix Speech announces Fonix text-to-speech software on a new Web application called SA To Go (System Access To Go), the first product to make Web 2.0 accessible to the blind.
Nuance Communications will provide Verizon with its Nuance Voice Search for future directory assistance (DA) services.
Comverse released a new version of MyCall Converged Communications, an integrated fixed and mobile communication solution for seamless consumer services over fixed broadband and mobile networks.
LumenVox released a new United Kingdom (UK) English Acoustic Model for use with the LumenVox Speech Engine v7.5.
FreedomVOICE Systems launched PodFone, a service that allows voicemail messages and other recorded phone calls to become available for automatic download by iPods and other portable audio devices.
A new service by Foonz, a unit of RPM Communications, allows anyone to leave voice messages for a group of people and confirm who heard it.
LiveVox's new Voice Portal 2.0 is a multisite contact center management offering with built-in agent presence and role-based security.
News Feature
WASHINGTON -- Getting quick Congressional action takes a compelling message, exceptional communication, and a constituent base uniquely motivated to call Capitol Hill. The Juvenile Diabetes Research Foundation (JDRF) delivered all three by rallying their national network of grassroots advocates with Vontoo Voice Messaging.
DULUTH, Ga. -- China Telecom has selected a voice and data portal solution based on the Mereon Media Server and Application Server from IP Unity Glenayre.
The World Wide Web Consortium (W3C) published standards yesterday that enhance the capabilities and interoperability of voice browsers and speech recognition systems.
DENVER -- Denver Health is expanding its use of the nGenius Performance Management Solution from NetScout Systems.
SAN RAMON, Calif. – National telecommunications provider Orange Dominicana has deployed the Kodiak Visual Voice SMS service from Kodiak Networks across the Dominican Republic, making it the first commercial deployment of the Kodiak Networks Visual Voice SMS (VSMS) technology worldwide.
PISCATAWAY, N.J. -- The VoiceXML Forum enhanced its Platform Certification Program to include testing for VoiceXML 2.1, SISR 1.0 and key features of other languages in the World Wide Web Consortium’s Speech Interface Framework.
FOOTHILL RANCH, Calif.—Crane Plumbing replaced its aging voicemail system with the CallXpress unified communications solution from AVST.
The Human Factor
An over-the-top persona could push users over the edge.