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Smart Customer Service
July 18, 2007
Small: The Next Big Thing?
Small and mid-sized businesses (SMBs) are growing in importance among speech industry vendors.
SISR: The Standard Semantic Interpretation Language
Speech vendors should support SISR for easier porting of grammars and applications between platforms
Speech Technology Digest
CSR Adds Rubidium’s Talking Caller ID to BlueCore5 Platform
CSR recently announced that its BlueCore5-Multimedia Bluetooth platform is now available with Rubidium's Talking Caller ID text-to-speech (TTS) application.
Philips SpeechMagic Receives Citrix Ready Status
Royal Philips Electronics' speech recognition technology SpeechMagic has received Citrix Ready status after successfully completing verification testing that proved joint system compatibility.
Cbeyond Announces Cisco Unified Communications Interoperability
Internet-based managed services provider Cbeyond announced earlier this week that its BeyondVoice with SIPconnect service is interoperable with Cisco's Unified Communications 500 Series.
NeoPhonetics Tool Assesses VoIP Readiness
Telephony provider NeoPhonetics earlier this week launched the Network Assessment Tool to help companies considering a Voice over Internet Protocol (VoIP) solution determine whether its cabling, switching, routers, and network bandwidth are VoIP-compatible in a matter of minutes.
Genesys Brings Multimedia Virtual Meetings to the iPhone
Genesys earlier this week became the first company to bring full virtual meeting capabilities to users of Apple's new iPhone. The standards-based AJAX technology of Genesys Meeting Center 4.0 allows users to join a voice and Web meeting through the iPhone's Safari browser.
Ectaco Releases Communication System with Fodor's Travel Guide
Ectaco yesterday released a new two-way, nine-language communication system, the iTRAVL NTL-9C, a hands-free/eyes-free speech recognition device with a travel guide for 50 major destinations on five continents.
Speech Technology News Features
Siemens Selected for Europe's Largest Private Managed IP Network
BOCA RATON, Fla. -- Global Crossing has selected Siemens Communications to provide the open communications technology behind Europe's largest private managed IP communications network.
Audio Service Launches New Method for Preserving Stories of Life
LIBERTYVILLE, Ill. -- LifeOnRecord, an audio journaling company, is introducing two new services that take the traditional means of recording memories one step further.
Timberland Selects Hosted VoIP Provider
ATLANTA — Timberland Investment Resources will deploy the C4 IP hosted Voice over Internet Protocol solution from Cypress Communications to help its employees maintain constant communication between headquarters and four satellite offices.
Siemens Deploys Unified Communication Solution at Teaching Hospital
SANTA BARBARA, Calif. -- Santa Barbara Cottage Hospital, a large acute-care teaching hospital, has chosen Siemens Communications to upgrade its hospital-wide communications system.
Cellebrum Standardizes on Envox CT ADE to Develop Mobile Value-Added Services
WESTBOROUGH, Mass. -- Asian value-added services provider Cellebrum has standardized on Envox Worldwide's Envox CT ADE interactive voice response (IVR) development tool.
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