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Smart Customer Service
July 25, 2007
Treatment's Not Lost in Translation
Audio/video conferencing technology helps a Dallas hospital deliver proper care to all patients, regardless of their preferred languages.
The Cell Phone Does More Than Just Make Calls
Speech user interfaces will expand options for cell phone users.
Speech Technology Digest
Five9’s New Release Incorporates Real-Time Call Center Analytics with Microsoft Excel
Five9 yesterday announced the immediate availability of the Five9 Virtual Call Center 6.0, which features real-time call center dashboards within Microsoft Excel and provides call center supervisors with the ability to analyze call center performance metrics and make decisions based on real-time information.
D+S solutions Selects VoiceObjects for Telco Portal Suite
German services provider D+S solutions has incorporated VoiceObjects' phone application server software into its Telco Portal Suite.
Your Voice, Surf To Collaborate on 3G Video Conferencing Services
Italian telecommunications service provider Your Voice has selected Surf Communications Solutions' multimedia processing products for development of its 3G video conferencing services solution.
Polycom’s HDX 4000 Series Offers High-Def Apps
Polycom earlier this week released its HDX 4000 series executive desktop video conferencing systems with a complete UltimateHD experience for voice, video, and content-sharing capabilities.
Animated Voices Can Be Added to PowerPoint Presentations
With the release of Version 2.3 of its Speech-Over technology, Tuval Software Industries is making it easy to add perfectly timed voices to animated PowerPoint presentations.
Speech Technology News Features
Telefonica Moviles Turns to UTOPY for Customer Intelligence
MADRID -- Telefónica Móviles España, a leading telecommunications provider in Europe, turned to UTOPY's fully localized version of its SpeechMiner analytics solution to give it more intelligent insight into daily conversations with its customers.
NEC Selected by MGM Mirage to Transform Guest and Staff Communications
LAS VEGAS -- MGM Mirage selected NEC Unified Solutions to provide a new IP telecommunications solution for its Luxor Hotel & Casino and Excalibur Hotel & Casino properties here.
Miami Valley Hospital Signs on with Language Access Network
DAYTON, Ohio -- Miami Valley Hospital, an 848-bed hospital here, has signed a two-year service agreement with Language Access Network for MARTTI (My Accessible Real Time Trusted Interpreter), a live video/audio interpretation service.
Design Firm Selects Hosted VoIP Solution
ATLANTA -- Commercial interior design firm Interprise selected Cypress Communications as its hosted communications provider.
New York Firefighters Use Vontoo Voice Messaging to Reach Retirees
Manhattan's Engine 67 turned to an automated messaging service offered by voice broadcasting technology company Vontoo to keep in touch with FDNY retirees about reunions and other social events.
A New Jersey Healthcare Network Chooses Siemens
BOCA RATON, Fla. -- AtlantiCare, a healthcare provider in southeastern New Jersey, will implement the HiPath unified communications platform from Siemens Communications to upgrade its communications infrastructure for more than 4,460 employees across 60 locations.
Esurance to Deploy Calabrio Quality Management
MINNEAPOLIS - Auto insurance provider Esurance will integrate Calabrio's Quality Management software into its existing Cisco Unified Contact Center Enterprise customer interaction network.
Physicians at 22 Italian Hospitals to be Provided with Philips SpeechMagic
VIENNA -- The 22 hospitals in Italy's Friuli-Venezia Giulia region will roll out Royal Philips Electronics' speech recognition-based document creation platform powered by SpeechMagic.
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